Note: As of March 7, 2025, the Dropbox Sign Paid Support Add-On has been discontinued. Existing customers on the Standard or Premium plans with this add-on will have access to its features until May 1, 2025.
‡ If you have a request related to the Template Gallery, please contact support-templates@dropbox.com.
All users can expect a response from email support within 1 working day, from Monday to Friday.
1. Log in to app.sign.dropbox.com.
2. Click ? (question mark) in the top-right corner.
3. Select Contact Us from the dropdown menu.
4. Click Submit Request.
5. Click File a ticket.
6. Fill out the form and click Submit.
Alternatively, you can send an email to support@hellosign.com.
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