How to contact Dropbox Sign support

Updated Sep 19, 2025

In this article

Your support options depend on your plan and account type. Before you contact customer support, we recommend searching our help center for the answer to your question.

Note: As of March 7, 2025, the Dropbox Sign Paid Support Add-On has been discontinued. Existing customers on the Standard or Premium plans with this add-on will have access to its features until May 1, 2025.

Support options by plan and account type

  Free Essentials Standard Premium
Help Center
Email ✓‡


‡ If you have a request related to the Template Gallery, please contact support-templates@dropbox.com.

Support hours and response times

All users can expect a response from email support within 1 working day, from Monday to Friday.

How to contact email support

1. Log in to app.hellosign.com/account/logIn.

2. Click ? (question mark) in the top-right corner.

3. Select Contact Us from the dropdown menu.

4. Click Submit Request.

5. Click File a ticket.

6. Fill out the form and click Submit.

Alternatively, you can send an email to support@hellosign.com.

Dropbox corporate office address

Dropbox, Inc
1800 Owens Street
San Francisco, CA 94158, United States
 
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