How to play video and audio files on Dropbox

If you're the team admin of a Dropbox Business team, you can control how team members can share with people outside the team.

How to manage team sharing settings

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Settings.

Dropbox sharing settings explained

After you navigate to sharing settings following the steps above, you have the option to change these settings:

Sharing files and folders externally

Choose whether team members can share files and folders with people outside the team. If you choose On, members can decide whether a shared file or folder is Team only when they create it. Changing this settings does not apply retroactively.

Editing external folders

If this setting is turned On, team members can edit shared folders that belong to people outside the team.

If this setting is turned Off, team members can still join folders that belong to people outside the team as view-only.

Note: Changing this setting does not apply retroactively.

Sharing links externally

If this setting is turned Off, team members cannot share links with people who aren’t on the team. In addition, existing links created by people in your team will no longer work for people outside the team.

If this setting is turned On, team members do have the ability to share links with people who aren’t on the team. Team members can override the Default shared link privacy setting described below.

Default shared link privacy

This setting controls the default behavior of shared links. As an admin, you can choose whether people outside your team or just your team can view shared links by default. 

  • If you choose Anyone, everyone with the shared link can view files by default, including people not signed into a Dropbox account.
  • If you choose Team only, only people on your team with the shared link can view files by default. People not signed into Dropbox cannot view the files.

File requests

In addition to the settings above, you can also manage how file requests work on your team.

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Settings.
  4. Under the Additional settings section, click File requests.
    • If you choose On, your team members can create file requests. File requests are On for new Dropbox Business teams by default.
    • If you choose Off, no one on the team will be able to create a file request, and any pre-existing file requests will be deactivated.

To play a video or audio file you’ve stored in Dropbox:

  1. Sign in to dropbox.com.
  2. Single-click an audio or video file and its preview page will open.
  3. Click on the preview to play it.

If you’re on the Dropbox mobile app, single-tap the file and its preview page will open. For video or audio files you own, you can stream the first 4 hours of each file on dropbox.com or the Dropbox mobile app.

You can also open the audio or video file in an online application or an application on your computer right from dropbox.com. To open the file in another application, click Open with next to a file on dropbox.com and select your desired application. Or, download it to your computer by clicking the “” (ellipses) next to the file on dropbox.com and clicking Download.

Why can’t I play a video or audio file in Dropbox?

If a video or audio file was shared with you, you may not be able to stream (or play) the entire video or audio file on dropbox.com. It depends on what type of account the owner of the file has.

  • If the owner of the file is a Dropbox Basic user, you can stream the first 15 minutes on dropbox.com or the Dropbox mobile app
  • If the owner of the file is a Dropbox Plus or Professional user, you can stream the first 60 minutes on dropbox.com or the Dropbox mobile app
  • If the owner of a file is a Dropbox Business user, you can stream the first 4 hours on dropbox.com or the Dropbox mobile app

To play a shared video or audio file in its entirety, save it to your own Dropbox account by clicking Download at the top of the file preview and then Save to Dropbox. Or, download it to your computer by clicking Download and then Direct download.

If a video or audio file won’t play on dropbox.com or the Dropbox mobile app, it may be in a file format that Dropbox doesn't support. See our list of supported file types that can preview in Dropbox.

Video or audio file won’t play on a mobile device? 

Learn why your video or audio file won't play in the Dropbox mobile app.

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