How to play video and audio files on Dropbox

To play a video or audio file you’ve stored in Dropbox:

  1. Sign in to dropbox.com.
  2. Single-click an audio or video file and its preview page will open.
  3. Click on the preview to play it.

If you’re on the Dropbox mobile app, single-tap the file and its preview page will open. For video or audio files you own, you can stream the first 4 hours of each file on dropbox.com or the Dropbox mobile app.

You can also open the audio or video file in an online application or an application on your computer right from dropbox.com. To open the file in another application, click Open with next to a file on dropbox.com and select your desired application. Or, download it to your computer by clicking the “” (ellipses) next to the file on dropbox.com and clicking Download.

Why can’t I play a video or audio file in Dropbox?

If a video or audio file was shared with you, you may not be able to stream (or play) the entire video or audio file on dropbox.com. It depends on what type of account the owner of the file has.

  • If the owner of the file is a Dropbox Basic user, you can stream the first 15 minutes on dropbox.com or the Dropbox mobile app
  • If the owner of the file is a Dropbox Plus or Professional user, you can stream the first 60 minutes on dropbox.com or the Dropbox mobile app
  • If the owner of a file is a Dropbox Business user, you can stream the first 4 hours on dropbox.com or the Dropbox mobile app

To play a shared video or audio file in its entirety, save it to your own Dropbox account by clicking Download at the top of the file preview and then Save to Dropbox. Or, download it to your computer by clicking Download and then Direct download.

If a video or audio file won’t play on dropbox.com or the Dropbox mobile app, it may be in a file format that Dropbox doesn't support. See our list of supported file types that can preview in Dropbox.

Video or audio file won’t play on a mobile device? 

Learn why your video or audio file won't play in the Dropbox mobile app.

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