Why won’t my file play?
If a video or audio file won’t play on dropbox.com or the Dropbox mobile app, it may be in a file format that Dropbox can’t preview. Learn about supported file types that can preview in Dropbox.
Why can’t I play a whole video or audio file?
If you don’t own a file, how much of it you can stream on dropbox.com or on the mobile app depends on what type of account the file owner has.
Learn more about Dropbox plans.
To play a whole video or audio file that you don’t own, click or tap Save to Dropbox at the top of the file preview to save to your Dropbox account.
How can I get better playback quality?
When you watch a video, Dropbox adjusts the resolution based on your viewing environment. Factors that can influence playback quality include:
How can I preview a high-resolution video on Dropbox?
When you preview a video, the resolution you see depends on the Dropbox plan of the owner.
You can view the resolution of the videos you upload in the Details panel.