How to play video and audio files on Dropbox

You can upload and share audio and video files on Dropbox, just like any other kind of file. Learn how to add files and folders to your Dropbox account.

Note: This article is about video and audio you've uploaded to your Dropbox account, not about video you’ve recorded with Dropbox Capture. Learn more about Dropbox Capture.

To play a video or audio file you’ve stored in Dropbox:

On dropbox.com

  1. Sign in to dropbox.com.
  2. Click All files in the left sidebar.
  3. Click the name of an audio or video file to view a preview. 
  4. Click on the preview to play it. 

You can use the controls at the bottom of the window to skip forward or back, play your media in full screen, adjust the volume, select the video quality, or change the playback speed. You can also open the audio or video file in another application.

On mobile

  1. Sign in to the mobile app.
  2. Tap the name of an audio or video file to view a preview. 
  3. Tap the preview to play it.

Learn what to do if audio or video files won’t play on the Dropbox mobile app.

Video and audio playback FAQs

Why won’t my file play?

If a video or audio file won’t play on dropbox.com or the Dropbox mobile app, it may be in a file format that Dropbox can’t preview. Learn about supported file types that can preview in Dropbox.

Why can’t I play a whole video or audio file?

If you don’t own a file, how much of it you can stream on dropbox.com or on the mobile app depends on what type of account the file owner has.

  • If the owner is a Dropbox Basic user, you can stream the first 30 minutes.
  • If the owner is a Dropbox Plus, Family, or Professional customer, you can stream the first two hours.
  • If the owner is a a Dropbox Standard, Advanced, or Enterprise customer, you can stream the first four hours.

Learn more about Dropbox plans.

To play a whole video or audio file that you don’t own, click or tap Save to Dropbox at the top of the file preview to save to your Dropbox account.

How can I get better playback quality?

When you watch a video, Dropbox adjusts the resolution based on your viewing environment. Factors that can influence streaming quality include:

  • Your internet speed
  • The upload resolution of the original video
  • Screen size
    • High-resolution videos play back more clearly on larger screens

How can I preview a high-resolution video on Dropbox?

When you preview a video, the resolution you see depends on the Dropbox plan of the owner.

  • Basic users can preview videos up to 1080p (HD)
  • Paid customers can preview videos in 2160p (4K)

You can view the resolution of the videos you upload in the Details panel.

How helpful was this article?

We’re sorry to hear that.
Let us know how we can improve:

Thanks for your feedback!
Let us know how this article helped:

Thanks for your feedback!