Managing a Dropbox Family plan
The information in this article applies to customers on Dropbox Family.
Dropbox Family is a plan with 2 TB of storage space that can be shared by up to 6 members. All Family plan members must be 13 years or older in the United States and 16 or older anywhere else.
The person who purchases Dropbox Family is the Family manager. The Family manager can access family membership and billing information from their Dropbox account settings.
Invite new members
The Family manager can invite new members and check the status of invites.
When a family member joins the plan they will have immediate access to the shared storage space and features of Dropbox Family. If a member had a Dropbox Plus or Professional plan before joining the Family plan, their individual account will be refunded for the prorated cost of their original plan.
If family members don’t already have their own Dropbox account, they can create one when they accept the invitation to join the Family plan.
To invite new members:
- Log in to dropbox.com with your Family manager account.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Settings.
- Click Family.
- Click Invite Members.
- Enter the email address of the family member you want to invite and add a note, if you like.
- You can also invite family members with a link. To do so, click Get a link instead and share that link with an email or other message.
- Click Send Invites.
Once a member accepts your invitation and joins the plan, their name and email address will appear under Your family with their status.
Note: You can copy and send a link invite any time, but you can’t re-send an email invite. Create a new invite or send a link invite instead.
Adding or removing Family admins
To add or remove an admin on a Family plan:
- Log in to dropbox.com.
- Click Family room.
- Click Settings.
- Click “…” (ellipsis) next to the Family member’s name you’d like to add or remove as an admin.
- Make your changes:
- To add a Family admin, click Grant admin privileges.
- To remove a Family admin, click Revoke admin privileges.
Note: The Family manager is the only person who can manage billing for their Dropbox Family plan.
Cancel an invite
The Family manager can cancel a pending invite at any time:
- Log in to dropbox.com with your Family manager account.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Settings.
- Click Family.
- Click “…” (ellipsis) next to the pending invite you’d like to cancel.
- Click Delete invite.
Remove a member
The Family manager can remove a member from their Family Plan at any time:
- Log in to dropbox.com with your Family manager account.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Settings.
- Click Family.
- Click “…” (ellipsis) next to the name of the Family member you’d like to remove from the plan.
- Click Remove member.
Note: If the Family manager removes a member from the plan, the member will be converted to their own free Dropbox Basic account. They will retain all the files and folders in their individual account and any content that was shared with them, but will lose access to the features and storage space of the Family plan. The Family manager can decide whether or not to let the member keep a copy of the Family Room folder.
Update billing information
The Family manager can change their payment method or billing period and view invoices and receipts in their billing history.
- Log in to dropbox.com with your Family manager account.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Settings.
- Click Billing.
Check storage space
The Family manager can see how much storage space has been used, and how usage is divided between members.
- Log in to dropbox.com with your Family manager account.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Settings.
- Click Plan.
