How to edit information on a Dropbox invoice
The information in this article applies to all Dropbox customers paying by credit card, PayPal, or direct debit.
Legally, Dropbox must display the same billing information on your invoice that you entered at the time of your purchase.
To update the billing name, billing address, or VAT ID (future invoices only) on your Dropbox invoice, follow the instructions for your plan below.
Dropbox Plus
Note: It’s not possible to change information on existing invoices for a Dropbox Plus account. The following steps only change the billing information on future invoices.
To edit the billing information on future invoices for your Dropbox Plus account:
- Log in to dropbox.com.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Manage account.
- Click Billing in the left sidebar.
- To edit future invoices, click Update or Add invoice details next to Invoice details.
- Click Save changes.
From now on, future invoices will display your new account details. To access an invoice, visit your billing page.
Note: If you’re on Dropbox Plus, you can update the name that appears on future invoices. This also changes the name that appears on past invoices. The name on the invoice must be the same name that’s associated with your account.
Learn how to change your account name.
Dropbox Professional and Essentials
To edit the billing information on past or future invoices for your Dropbox Professional or Essentials account:
- Log in to dropbox.com.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Manage account.
- Click Billing in the left sidebar.
- Edit your invoices:
- To edit past invoices, click Edit next to the invoice you’d like to change.
- To edit future invoices, click Update or Add invoice details next to Invoice details.
- Click Save changes.
From now on, your new account details will appear on future invoices. To access an invoice, visit your billing page.
Dropbox Standard, Business, Advanced, and Business Plus
Note: This only applies to teams paying by credit card, PayPal, or direct debit. If you pay by manual invoicing, you can’t edit information on a Dropbox invoice.
Certain types of admins can edit or customize the billing information for past or future invoices. To do so:
- Log in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Billing.
- Click Billing information tab.
- Edit your invoices:
- To edit past invoices, click Edit next to the invoice you’d like to change.
- To edit future invoices, click Edit invoice details on the right.
- You can then change the billing name, billing address, city, state and, when applicable, VAT ID.
- Click Save changes.
Notes:
- If you edit a VAT ID, any tax rate changes will only apply to future bills.
- If your team is billed by manual invoice, email invoices@billing.dropbox.com to edit information on your invoice.
