On a Dropbox Business team, there are admins and team members. Admins can manage membership to the team, change settings, and manage billing. Dropbox recommends that all Dropbox Business accounts have at least two admins.
Admins on a Standard team all have global permissions as team admins. Admins on Advanced or Enterprise teams can have global permissions as a team admin or a more limited set of permissions.
Not using Dropbox yet? See how Dropbox makes managing file permissions easy.
How to add or change an admin
- Sign in to dropbox.com with your admin credentials.
- Click Admin Console.
- Click Members.
- Click the gear icon for the member you want to make an admin.
- Select Add admin permissions from the menu.
- Confirm you’ve selected the correct admin permissions level in the pop-up window.
How to remove an admin
- Sign in to dropbox.com with your admin credentials.
- Click Admin Console.
- Click Members, and then locate the member whose account you'd like to delete.
- Click the gear icon beside the member's name, and select either Remove admin permissions or Delete user.
- If you're deleting a user, select whether or not you'd like to use remote wipe to remove any files from the user’s linked devices the next time they come online, and then click Delete.
Note: There must always be at least one team admin.
How to change admin permissions
- Sign in to dropbox.com with your admin credentials.
- Click Admin Console.
- Click Members.
- You’ll see their current role (member, support admin, user management admin, or team admin) in the User Type column.
- Click the gear icon next to the member name.
- Click Add admin permissions or Change admin permissions.
Types of admins
There are four pre-built admin roles, each with a different set of permissions. Those roles include team admins, user management admins, support admins, and billing admins.
- Team admins can access all permissions.
- User management admins can add, remove, and manage team member accounts.
- Support admins can help team members with limited tasks, including resetting passwords.
- Billing admins can make payments and renew contracts.
Refer to the table below for a detailed list of permissions for each admin type.
Org-wide settings | Team admin | User management admin | Support admin | Billing admin |
Enroll in early-access programs | Yes | No | No | No |
Global authentication settings | Yes | No | No | No |
3rd-party app linking | Yes | No | No | No |
Change global sharing controls | Yes | No | No | No |
Create/remove team folders | Yes | No* | No* | No |
Manage Dropbox Paper settings | Yes | No | No | No |
Manage Device approvals | Yes | No | No | No |
Manage Network control settings | Yes | No | No | No |
Create company-managed groups | Yes | Yes | Yes | No |
Adjust group members | Yes | Yes | Yes | No |
Manage sharing links owned by team members | Yes | Yes | Yes | No |
Manage file editing app settings | Yes | Yes | Yes | No |
Member management | Team admin | User management admin | Support admin | Billing admin |
Sign in as user | Yes | No | No | No |
Initiate domain invites | Yes | Yes | No | No |
Invite/remove team members | Yes | Yes | No | No |
Change team member email | Yes | Yes | Yes | No |
Send invitation reminders | Yes | Yes | Yes | No |
Transfer accounts | Yes | Yes | No | No |
Delete non-admin members | Yes | Yes | No | No |
Reset non-admin passwords | Yes | Yes | Yes | No |
Close non-admin web sessions | Yes | Yes | Yes | No |
Close admin web sessions | Yes | No | No | No |
Create/assign admin roles | Yes | No | No | No |
Suspend/remove admin roles | Yes | No | No | No |
Reset admin passwords | Yes | No | No | No |
Create/manage/archive team folders from team folder manager | Yes | No* | No* | No |
Viewing permissions | Team admin | User management admin | Support admin | Billing admin |
Non-admin activity reports | Yes | Yes | No | No |
View members tab | Yes | Yes | Yes | No |
View organization activity feed | Yes | No | No | No |
View dashboard | Yes | Yes | Yes | No |
View team member profiles | Yes | Yes | Yes | No |
Generate per-user activity logs | Yes | Yes | No | No |
Account settings | Team admin | User management admin | Support admin | Billing |
Add licenses | Yes | No | No | Yes |
Access billing tab | Yes | No | No | Yes |
Access help & contact support | Yes | Yes | Yes | Yes |
*Opt-in only for teams on an Enterprise plan. If you’d like to grant user management admins and support admins these permissions, contact your Dropbox representative.