Change admin rights for your Dropbox Business team

On a Dropbox Business team, there are admins and team members. Admins can manage membership to the team, change settings, and manage billing. Dropbox recommends that all Dropbox Business accounts have at least two admins.

Admins on a Standard team all have global permissions as team admins. Admins on Advanced or Enterprise teams can have global permissions as a team admin or a more limited set of permissions. 

Not using Dropbox yet? See how Dropbox makes managing file permissions easy.

How to add or change an admin

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Members.
  4. Click the gear icon for the member you want to make an admin.
  5. Select Add admin permissions from the menu.
  6. Confirm you’ve selected the correct admin permissions level in the pop-up window.

How to remove an admin

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Members, and then locate the member whose account you'd like to delete.
  4. Click the gear icon beside the member's name, and select either Remove admin permissions or Delete user.
  5. If you're deleting a user, select whether or not you'd like to use remote wipe to remove any files from the user’s linked devices the next time they come online, and then click Delete.

Note: There must always be at least one team admin.

How to change admin permissions

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Members. 
    • You’ll see their current role (member, support admin, user management admin, or team admin) in the User Type column.
  4. Click the gear icon next to the member name.
  5. Click Add admin permissions or Change admin permissions.

Types of admins

There are four pre-built admin roles, each with a different set of permissions. Those roles include team admins, user management admins, support admins, and billing admins.

  • Team admins can access all permissions.
  • User management admins can add, remove, and manage team member accounts.
  • Support admins can help team members with limited tasks, including resetting passwords.
  • Billing admins can make payments and renew contracts.

Refer to the table below for a detailed list of permissions for each admin type.

Org-wide settings Team admin User management admin Support admin Billing admin
Enroll in early-access programs Yes No No No
Global authentication settings Yes No No No
3rd-party app linking Yes No No No
Change global sharing controls Yes No No No
Create/remove team folders Yes No* No* No
Manage Dropbox Paper settings Yes No No No
Manage Device approvals Yes No No No
Manage Network control settings Yes No No No
Create company-managed groups Yes Yes Yes No
Adjust group members Yes Yes Yes No
Manage sharing links owned by team members Yes Yes Yes No
Manage file editing app settings Yes Yes Yes No
Member management Team admin User management admin Support admin Billing admin
Sign in as user Yes No No No
Initiate domain invites Yes Yes No No
Invite/remove team members Yes Yes No No
Change team member email Yes Yes Yes No
Send invitation reminders Yes Yes Yes No
Transfer accounts Yes Yes No No
Delete non-admin members Yes Yes No No
Reset non-admin passwords Yes Yes Yes No
Close non-admin web sessions Yes Yes Yes No
Close admin web sessions Yes No No No
Create/assign admin roles Yes No No No
Suspend/remove admin roles Yes No No No
Reset admin passwords Yes No No No
Create/manage/archive team folders from team folder manager Yes No* No* No
Viewing permissions Team admin User management admin Support admin Billing admin
Non-admin activity reports Yes Yes No No
View members tab Yes Yes Yes No
View organization activity feed Yes No No No
View dashboard Yes Yes Yes No
View team member profiles Yes Yes Yes No
Generate per-user activity logs Yes Yes No No
Account settings Team admin User management admin Support admin Billing
Add licenses Yes No No Yes
Access billing tab Yes No No Yes
Access help & contact support Yes Yes Yes Yes

*Opt-in only for teams on an Enterprise plan. If you’d like to grant user management admins and support admins these permissions, contact your Dropbox representative.

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Community answers
  1. Dropbox Business / Need access to admin interface for user management (e.g. setup new users )
  2. Can't Share Links with Edit Rights
  3. I created an account to join a team, and now I'm not able to login
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