If you were purchasing Dropbox for the first time, the most common reason why your card may have been declined is because of a typo in the card number or billing address.
- Try entering in your card number and billing address again, and double-check to make sure the details are right.
If your payment failed to automatically renew, the credit card associated with your account may have expired.
- In that case, update your payment method or add a new one.
If you continue to receive a credit card processing error, we recommend contacting your bank or credit card provider.