How to suspend a Dropbox Business team member

If you're a team admin or a user management admin, you can suspend a Dropbox Business team member. 

Suspended team members immediately lose access to their Dropbox Business account, including all files, folders, and Paper docs. Additionally, their account:

  • Can be unsuspended later
  • Is unlinked from all devices
  • Will still function with shared folders and shared links

If you want to recover deleted files from a suspended account, you have until the version history period ends (120 days for most teams).

How to suspend a team member

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click the Members tab.
  4. Click the gear icon beside the name of the user you want to suspend.
  5. Click Suspend member.
  6. Select Suspend, and choose whether to delete this user's files from any devices they may have linked to Dropbox (this feature is called remote wipe).
  7. Click Suspend again.

How to unsuspend or delete a suspended team member

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click the Members tab.
  4. Click the Member type dropdown and select Suspended.
  5. Click the gear icon beside the name of the desired user.
  6. Click Unsuspend member or Delete member.

7.   Click Unsuspend or Delete.

If you unsuspend a team member, they immediately regain access to their account. They receive an email stating that their account is active again, and they can sign in using their existing password (unless your team uses SSO).

What should I do if my account is suspended?

If you're a team member and your account has been suspended, you should receive an email letting you know. If you have a personal Dropbox account, the suspension on your Business account will not affect it.

If you need access to your account, you'll need to speak with your admin. If you don't know who your admins are, try contacting your company's help desk, IT department, or management team for help.

What happens if I'm using Active Directory?

Changes made to user status in Active Directory are only pushed to Dropbox Business if you use the Dropbox AD Connector or a third party application. In most cases, user state changes only move in one direction (from Active Directory to Dropbox Business), but this depends on the particular application you're using.

Will a suspended user still count as a provisioned license on my team account?

Yes, suspended users will continue to count as a provisioned license on your team. This means that a suspended user’s data and sharing relationships remain intact as long as the account is suspended and available to the account admin.

If you'd like to reduce the number of licenses on your team, you can delete the suspended user's account. Once the account is deleted, you can choose to transfer that account to someone else on your team.

Is someone leaving your company?  Learn best practices for offboarding a Dropbox Business team member.
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