How to use a license key to claim a Dropbox Plus promotional offer

You can only redeem a Dropbox promotional license key if you’re currently on a Dropbox Basic or Plus (2 TB) account without any add-ons. Click here to see your current plan

A Dropbox Business team can add an admin from another team to manage their own team. The new admin then becomes a "multi-team admin". The new admin, or "multi-team admin", will have all the capabilities of an admin from your own team, except:

  • They can’t access the Billing or Help pages in the Admin console
  • They can’t sign in to a team member’s account

Want to give admin permissions to someone on your own team instead? Learn how.

How to add (or remove) an admin from another team

If you’re a team admin, you can send an admin request to someone on another team. To do so:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin console in the left-side column.
  3. Click Settings.
  4. Click Trusted teams.
  5. Click Add a team.
  6. Under Add a team admin from the trusted team, enter the email address of the admin you’d like to add.
  7. Click Allow the trusted team to access my admin console.
  8. Click Continue.
  9. Accept the terms by checking the box.
  10. Click Send request.

The other admin will receive a notification in their email sending them to the Trusted teams page where they can accept the request.

To remove the admin from your team, go to the Trusted teams page and click Revoke access next to their team name.

How to add (or remove) yourself as an admin for another team

For security purposes, you can’t add yourself as an admin for another team. Contact the other team’s admin and ask them to follow the steps to add you. 

If you’d like to remove yourself from being another team’s admin:

  1. Sign in to the other team’s admin console.
  2. Click Settings.
  3. Click Trusted teams.
  4. Next to the team you’d like to remove yourself from, click Remove team.

Dropbox works with different partners to provide Dropbox Plus subscriptions. If you purchase one of these subscriptions, you will receive a license key. 

If you’re on a Plus (2 TB) account, you must pay for your subscription with a credit card or PayPal. If you’re using Apple/iOS payments, or a Google Play subscription, you’ll need to change your payment method.

How to claim a Dropbox promotional license key

If you already have a Dropbox account:

  1. Click here to sign in.
  2. Enter your license key.
  3. Select your country.
  4. Click Start using Dropbox Plus.

If you don't have a Dropbox account:

  1. Click here to create a Dropbox account.
  2. Enter your license key.
  3. Select your country.
  4. Click Start using Dropbox Plus.

Can’t redeem your license key? 

If you’re currently using Apple Pay or Google, you’ll need to update your billing method to a credit card or PayPal account to claim a license key offering.

We also recommend you try some of these troubleshooting steps:

  1. Re-enter your license key to make sure you typed it correctly.
  2. Click here to go to your Plan page and make sure you haven't already redeemed your key. 
    • If you were previously a Dropbox Basic user, you should now have a Plus account
    • If you're already a Dropbox Plus user, you should see a scheduled license key
  3. Contact your license key provider to verify your key and make sure it’s for the country associated with your billing address.

If you’ve confirmed your license key should be working and you’re still unable to use it, submit a support ticket:

  1. Go to dropbox.com/support.
  2. Select Account.
  3. Select Get help with other issue and write "License key issue" in the description of the issue.
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