How will PSD2 affect my Dropbox account?

Updated Aug 04, 2023

PSD2 (Payment Services Directive 2) is an EU Governmental Directive that goes into effect on September 14, 2019. The directive aims to make online payments more secure by requiring that merchants like Dropbox support Strong Customer Authentication (SCA). SCA requires the use of two-step verification for online transactions.

Learn more about keeping your Dropbox account secure.

How Dropbox complies with PSD2

Beginning September 14, 2019, Dropbox will be required to collect additional billing details for customers in the European Economic Area (EEA) in order to satisfy the SCA requirement. 

What changes will I see as a result of PSD2?

If you live in one of the 31 affected locales and you have an existing recurring subscription, you shouldn’t experience any disruption to your account. However, you might see additional authentication steps from your bank during the payment process if you take one of the following actions: 

  • Purchase a Dropbox plan after September 14, 2019
  • Change your billing frequency
  • Add new licenses to a team
  • Upgrade your account
  • Update your card on file
  • Purchase an add-on
  • Subscribe to a trial
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Note: Paypal and in-app subscribers will see two-step verification through their payment providers.

What to do if there’s an error authenticating payment

If you see an error message after adding details to the SCA modal or you’re unable to answer the security questions, contact your bank with specific questions regarding authentication.

If you’re experiencing issues with other parts of the payment process, contact Dropbox support for assistance.

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