If you’ve received an invite to a Dropbox Family plan and are unable to accept the invitation, review the “invite not available” error messages below to help resolve your issue.
You’re already a member of this plan.
You may have already joined the Dropbox Family plan you were invited to. To check:
You can’t be a member of more than one Family plan.
Your email address can only be associated with one Dropbox Family plan. If you’d like to join another Family plan, you’ll need to use a different email address and Dropbox account.
Before you can join the plan, you’ll need to cancel your existing subscription from your mobile device.
If you have a subscription that was purchased on a mobile device through an app store, you’ll need to cancel your existing plan and downgrade to Dropbox Basic. You’ll be able to join the Family plan at the end of your current billing cycle—you won’t lose access to any files when you downgrade.
You are not allowed to join the plan.
Access to Dropbox plans is restricted in certain countries and regions. If you’re in a restricted location, you won’t be able to join Dropbox Family.
You’re signed in with a Dropbox Business account.
If you’re signed in to a Dropbox Business account, you won’t be able to accept an invitation to Dropbox Family. Ask the person who invited you to resend the invitation to your personal email address. Once you receive the invitation, you can either create a new free Basic account when you join the plan, or join with an existing Dropbox Basic, Plus, or Professional account.
Before you can join the plan, you’ll need to cancel your scheduled downgrade.
If you’ve scheduled a downgrade to your Dropbox Plus or Professional account, you’ll need to cancel the downgrade before you can accept your Family plan invite. After you join Dropbox Family, your account will be refunded for the prorated cost of your original plan.
You can’t join the plan at this time.
There may be a problem with your invitation. Refresh the page to try again. If you continue to receive this message, ask the person who invited you to check the status of your invite.
If you’re the Family manager on your plan and someone hasn’t received the email invite you sent, there may be a few reasons:
If the recipient can’t find the original invite in their email or if there was a problem with the address, you can delete it and send a new invite.
To delete the original invite:
To create a new invite:
If you sent an invite via link, you can copy the link and send it again:
Learn more about Dropbox Family