Add a trusted contact to your vault
Important note: Vault will no longer be available starting March 4, 2025. On that date, your Vault folder will be automatically converted to a regular Dropbox folder, which you will not need a PIN to access.
To move files from your Vault to your main account before this date:
- Log in to dropbox.com.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Settings.
- Click the General tab.
- Under Features, click the “…” (ellipsis) next to Vault.
- Select Move files.
To download your files:
- Log in to dropbox.com.
- Click Vault in your files and folders list.
- Enter your pin.
- Select the files you want to download using the checkbox on the left.
- Click Download.
If you're an active Vault user, you received an email with more information. If you have any questions or need further assistance, reach out to Dropbox support.
This article is for vault owners using the Dropbox Vault feature which is available to users on the Dropbox Plus, Professional, and Family plans. If you’re a trusted contact for someone else’s vault, visit the article about becoming a trusted contact instead.
After you set up a vault with Dropbox Vault, you can share it with up to 5 trusted contacts. Trusted contacts can’t open or edit your vault, but they can download all of the files in it at once as a ZIP file.
Trusted contacts won’t need your PIN to download your vault, but they will need their Dropbox account password. Dropbox will notify you via email when any trusted contact downloads the files from your vault.
Notes:
- If your trusted contact doesn’t have a Dropbox account, they’ll need to create one to accept your invite. (You can invite them anyway and they’ll be prompted to create a Dropbox account from their email invitation).
- Users on the latest Dropbox for macOS update will no longer be able to access Vault through the Dropbox desktop app. You’ll still be able to access Vault on dropbox.com and the Dropbox mobile app.
Invite someone to be a trusted contact
You can invite a trusted contact on dropbox.com. Once you invite a trusted contact, they will receive an email invitation. You can see and manage your trusted contact invitations from your vault’s settings.
To invite a trusted contact to your vault:
- Log in to dropbox.com.
- Click Vault in your files and folders list.
- Enter your PIN.
- Click the Settings tab.
- Click Invite contact.
- Enter your trusted contact’s email address. Enter a message if you’d like.
- Click Send.
View or remove trusted contacts
To view your trusted contacts or remove them:
- Log in to dropbox.com.
- Click Vault in your files and folders list.
- Enter your PIN.
- Click the Settings tab.
- Under Trusted contacts, you’ll see a list of your trusted contacts.
- To remove a trusted contact, click the “…” (ellipsis) next to their name and click Revoke access.
