The information in this article applies to all Dropbox users, unless otherwise stated.
If your account has been infected with ransomware, there are a few steps you can take to make sure your account is safe.
Not using Dropbox yet? See how Dropbox makes file recovery and history easy.
Remotely log out of the infected device. If you don’t know which device is infected, you can remotely log out of every device.
If you need to restore an individual file:
If you need to restore a large number of files:
Dropbox Rewind is only available to customers on paid Dropbox plans. Learn how to upgrade your account.
Learn how to log back in on your device.
Before logging back in, we recommend that you:
If you're still worried about your Dropbox account, contact us and we'll do whatever we can to help.
Yes, thanks
Not really
Let us know how why it didn't help:
Thanks for letting us know!
Thanks for your feedback!
When you access Dropbox from a new location, you'll get a notification to confirm. Learn what to do if you suspect someone else has accessed your account.
Dropbox Passwords breach monitoring notifies you if one of your linked accounts is compromised. Learn how to use and disable breach monitoring.
There are several ways to protect your Dropbox account if you think it’s been compromised, from changing your password to remote wiping devices.