How to contact Dropbox support

Updated Nov 20, 2025

Support contact options by plan and account type

	Dropbox Basic	Dropbox Plus, Professional, Essentials	Dropbox Family	Dropbox Standard, Advanced, Business, Business Plus, or Enterprise
Help center	✓	✓	✓	✓
Community forums	✓	✓	✓	✓
Social media support	✓	✓	✓	✓
Email support	✗	✓	✓	✓
Live chat support	✗	✓	✓*	✓†
Phone support	✗	✗	✗	✓†

Email support:
- If you’re on Dropbox Plus, Family, Professional, Essentials, Standard, Advanced, Business, or Business Plus, you’ll receive an email response within one business day (Monday–Friday).
- If you’re on Dropbox Enterprise, you’ll receive an email response within one hour any day of the week.
Live chat and phone support:
- If you’re on Dropbox Standard, Advanced, Business, or Business Plus, live chat and phone support are available during your local business hours (9:00am–5:00pm, Monday–Friday)†.
- If you’re on Dropbox Enterprise, live chat is available 24 hours a day from Monday to Friday, and phone support is available 24 hours a day, 7 days a week†.
- If you’re on Dropbox Plus, Family*, Professional, or Essentials, live chat is available during your local business hours (9:00am–5:00pm, Monday–Friday).
Social media support:
- Support on Facebook, Instagram, and X, is available from Monday to Friday, 3:00am–7:00pm CST. You’ll receive a response within one hour during these hours. Learn more about social media support.

*Family manager only

†Admins only

Notes:

If your team has the Dropbox Premium Support Add-On, you can access email, live chat, and phone support 24 hours a day, 7 days a week.
For Dropbox Enterprise customers who need support in Japanese, email support, live chat, and phone support are available 9:00am–5:00pm Japan Standard Time, Monday–Friday. You’ll receive an email response within one hour during those business hours.
Social media support is available only in English.

If you need to contact support outside of these times, you can use the help center and community forums 24 hours a day, 7 days a week.