How to contact Dropbox support

Updated Sep 26, 2025

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Need help for your team?

The Dropbox Premium Support add-on is a paid service available only for Dropbox team accounts in English. Get fast, reliable assistance by phone, chat, or email 24/7.

To contact Dropbox support, go to dropbox.com/get_help. Once you log in, you’ll see your available support options based on your plan and account type.

Support contact options by plan and account type

Learn how to find out what plan you have.

 

Dropbox Basic

Dropbox Plus, Professional, Essentials

Dropbox Family

Dropbox Standard, Advanced, Business, Business Plus, or Enterprise

Help center

Community forums

Email support

Live chat support

*

Phone support

Support hours and response times

  • Email support:
    • If you’re on Dropbox Plus, Family, Professional, Essentials, Standard, Advanced, Business, or Business Plus, you’ll receive an email response within one business day (Monday–Friday).
    • If you’re on Dropbox Enterprise, you’ll receive an email response within one hour any day of the week.
  • Live chat and phone support:
    • If you’re on Dropbox  Standard, Advanced, Business, or Business Plus, live chat and phone support are available during your local business hours (9:00am–5:00pm, Monday–Friday)†.
    • If you’re on Dropbox Enterprise, live chat is available 24 hours a day from Monday to Friday, and phone support is available 24 hours a day, 7 days a week†.
    • If you’re on Dropbox Plus, Family*, Professional, or Essentials, live chat is available during your local business hours (9:00am–5:00pm, Monday–Friday).

*Family manager only

†Admins only

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Notes:

  • If your team has the Dropbox Premium Support Add-On, you can access email, live chat, and phone support 24 hours a day, 7 days a week.
  • For Dropbox Enterprise customers who need support in Japanese, email support, live chat, and phone support are available 9:00am–5:00pm Japan Standard Time, Monday–Friday. You’ll receive an email response within one hour during those business hours.

If you need to contact support outside of these times, you can use the help center and community forums 24 hours a day, 7 days a week.
 

Dropbox corporate office address

Dropbox, Inc

1800 Owens Street

San Francisco, CA 94158, United States

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