How to contact Dropbox support
To contact Dropbox support, go to dropbox.com/support. Once you log in, you’ll see your available support options based on your plan and account type.
Support options by plan and account type
|
Basic |
Plus |
Professional |
Family |
Standard, Advanced, or Enterprise |
Help center |
✓ |
✓ |
✓ |
✓ |
✓ |
Community forums |
✓ |
✓ |
✓ |
✓ |
✓ |
Chatbot |
✓ |
✓ |
✓ |
✓ |
✓ |
Email support |
✗ |
✓ |
✓ |
✓ |
✓ |
Live chat support |
✗ |
✓ |
✓ |
✓* |
✓† |
Phone support |
✗ |
✗ |
✗ |
✗ |
✓† |
*Family manager only
†Admins only
Support hours and response times
- Email support:
- If you’re on Dropbox Plus, Professional, Standard, or Advanced, you’ll receive an email response within one business day (Monday–Friday).
- If you’re on Dropbox Enterprise, you’ll receive an email response within one hour any day of the week.
- Live chat and phone support are available during your local business hours (9:00am–5:00pm, Monday–Friday).
If you need support outside of these times, you can use the help center, community forums, and chatbot 24 hours a day, 7 days a week.
Support languages
All Dropbox customers have access to support in English. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Go to dropbox.com/support and log in to see your language options. If your language isn’t listed, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team.
Community Answers
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updated by: cjacky475 4 hours ago
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updated by: mkalichman 1 day ago
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updated by: Yearner 31 days ago
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