What should I do if I think my account was hacked?

Updated Jan 29, 2024

If you think your Dropbox account may have been hacked, check to see if any of the following apply to you:

There are files or photos I don’t recognize in my Dropbox account

Click on the unfamiliar file and click Version history on the right to find out who added the file.

You can also check your Sharing page to see if the unfamiliar files or photos are inside of a shared folder. If so, another member of the folder may have added them.

Learn what to do if you’re seeing someone else’s photos.

My files have disappeared

Learn how to recover missing files from your Dropbox account.

person icon

Customers on paid Dropbox plans have access to Dropbox Rewind, which can take your entire account back to a point in time. Learn how to upgrade your account

I can't log in to my account

If you forgot your password, you can reset your Dropbox password.

Learn how to regain access to your account if you have two-step verification enabled.  

Dropbox team members

If you're a member of a Dropbox team, your admin may have logged in to your account using the Sign in as user feature. They have the ability to do any of the following:

  • View a team member's folder structure
  • Share files and folders with others
  • View, open, and download files
  • Delete files, or restore deleted files

If none of the above apply to you

If your account still seems like it was hacked, you can contact Dropbox support and we’ll work together to find a solution. 

We also recommend that you:

Was this article helpful?

We’re sorry to hear that.
Let us know how we can improve.

Thanks for your feedback!
Let us know how this article helped.

Thanks for your feedback!

Community answers

Other ways to get help