What should I do if I think my account was hacked?
If you think your Dropbox account may have been hacked, check to see if any of the following apply to you:
There are files or photos I don’t recognize in my Dropbox account
Click on the unfamiliar file and click Version history on the right to find out who added the file.
You can also check your Sharing page to see if the unfamiliar files or photos are inside of a shared folder. If so, another member of the folder may have added them.
My files have disappeared
I can't log in to my account
If you forgot your password, you can reset your Dropbox password.
Dropbox team members
If you're a member of a Dropbox team, your admin may have logged in to your account using the Sign in as user feature. They have the ability to do any of the following:
- View a team member's folder structure
- Share files and folders with others
- View, open, and download files
- Delete files, or restore deleted files
If none of the above apply to you
If your account still seems like it was hacked, you can contact Dropbox support and we’ll work together to find a solution.
We also recommend that you:
- Reset your password with something unique, and never give it out to anyone.
- Dropbox users on certain plans have the ability to remote wipe their Dropbox files from their devices. If you’re not on one of those plans, you can still remotely log out of your devices.
- Turn on two-step verification, which adds an extra layer of security to your account.
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