Common sharing errors and how to solve them

If you’re seeing an error when trying to share, read on to learn how to resolve it.

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Error: "There are too many files."

What happened:

You tried to share or unshare a folder that contains a very large number of files. 

How to fix it:

If you’re trying to share a folder, follow these steps:

  1. Sign in to dropbox.com.
  2. Click All files in the left sidebar.
  3. Locate the folder with too many files and rename it.
  4. Click Create.
  5. Click Shared folder from the menu that appears.
  6. Choose I’d like to create and share a new folder.
  7. Click Next.
  8. Add a name for your folder, then add the email addresses of the people you want to share with in the To: box.
  9. Click Share folder.
  10. In the Dropbox desktop app, open the old folder you wanted to share. 
  11. Copy all files in this folder.
  12. Open your new shared folder.
  13. Paste files from the old folder into the new shared folder. Now, these files will sync with shared folder members.

This error only affects the creation of a shared folder and won't affect future invitations to the folder.

If you’re trying to unshare a folder, follow these steps:

  1. On your computer, move the contents of the shared folder into a non-shared folder.
  2. Let Dropbox sync this move.
  3. Unshare the now empty shared folder.
  4. Move the contents back into the now unshared folder, or delete the now unshared folder and use the new folder.

Error: "You sent too many invitations."

What happened: 

You sent a lot of invitations in a short period of time. To prevent abuse, there is a limit on how many shared folder invitations you can send in one day.

How to fix it:

If you hit the limit, wait 24 hours before trying to send another invitation.

Error: "Sharing was unsuccessful." or "Can’t share with user."

What happened:

You tried to share with someone who couldn’t be shared with. We’ll let you know how many users you successfully shared with and how many couldn’t be invited. This can be because:

  • The invitees are on a Dropbox Business team that doesn’t allow their members to have invites from off the team
  • If you’re on a team that doesn’t allow you to invite members that aren’t on your team

How to fix it:

If you’re on a Dropbox Business team, contact your admin and ask if they can change your team settings.

If the user you’re trying to share with is on a Dropbox Business team, ask them to contact their admin to change these settings.

Error: "You don’t have permission to perform this action."

What happened:

This can happen if:

  • The owner of the folder you were trying to share doesn’t allow editors to share with other members
  • You have view-only access to the file or folder. In these cases you can’t invite other members to this file or folder.

How to fix it:

Contact the owner of the file or folder to make you an editor. If you’re already an editor, ask them to change the setting that allows editors to invite people.

Error: "The file specified was not found."

What happened:

The file you tried to share isn’t in your Dropbox account anymore. This can happen if the file was deleted or removed from Dropbox, by you or by another member of the folder.

How to fix it:

Restore the file.

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