Dropbox Sign and eID

Updated Sep 18, 2025

In this article

person icon

Dropbox Sign eID is available on the Dropbox Sign Premium plan (and the Premium API plan) as an add-on purchase. Contact your Account Manager to purchase the eID add-on.

Dropbox Sign supports eID (electronic identification) through the Web (hellosign.com) and Sign API. We connect with trusted Qualified Trusted Service Providers (QTSP) to provide both Advanced and Qualified Electronic Signatures, compliant with the eIDAS regulation.

eID helps identify the signer of a document sent via Dropbox Sign. Additionally, eID strengthens legal validity and compliance and helps meet or exceed regional legal and regulatory requirements for validity and enforceability.

highlighter icon

Note: If you already have qualified electronic signatures (QES) enabled, your electronic signature workflow will remain the same.

Features
  • Identity verification: eID enables the verification of a signer's identity by relying on digital certificates issued by recognized Qualified Trust Service Providers.
  • Strong legal validity and compliance: Helps meet or exceed regional legal and regulatory requirements for validity and enforceability.
  • Risk reduction: Provides strong protection against tampering or forgery, thus maintaining the integrity of electronically signed documents.
  • Global accessibility: Enables businesses from different parts of the world to engage in secure, cross-border transactions.
Supported eID and digital signatures

Dropbox Sign currently supports the following eID and types of digital signatures. For more information, contact your account manager.
eID provider Country Type of digital signature
Belgian eID Belgium QES (Qualified electronic signature)
EvroTrust Identity documents accepted from the following countries: AL, AD, AM, AU, AT, AZ, BY, BE, BA, BG, CA, HR, CY, CZ, DK, EE, FI, FR, GE, DE, GR, HU, IS, IE, IT, IL, KZ, KE, XK, LV, LI, LT, LU, MT, MD, MC, ME, NL, NZ, NO, MK, PL, PT, RO, RU, SM, RS, SK, SI, ES, SE, CH, TW, TR, UA, GB, US, VA, AX QES (Qualified electronic signature)
  • Evrotrust uses AI-powered identity verification. Customers will scan an ID document and upon recognition, the ID is automatically checked. A machine-learning biometrical liveliness analysis (Automated AI) of the face is made against the document data. EvroTrust is PSD2/KYC/AML compliant. Learn more about how this works.
Danish Mit-ID Denmark AES (Advanced electronic signature) through InfoCert
Finnish eID Finland QES (Qualified electronic signature)
itsme
 Identity documents accepted from the following countries: BE, LU, NL QES (Qualified electronic signature)
Norwegian BankID Norway AES (Advanced electronic signature based on a qualified certificate)
SPID Italy QES (Qualified electronic signature)
Swedish BankID Sweden AES (Advanced electronic signature) through InfoCert
Swisscom Switzerland AES (Advanced electronic signature)
  • Swisscom is considered QES (Qualified electronic signature) according to ZertES
highlighter icon

Note: Unless stated otherwise, the types of signatures mentioned above only comply with the requirements for AES and QES under the eIDAS Regulation.

How can I enable eID in my signature request workflow?

If you are on the Dropbox API Premium plan or have purchased the eID add-on for Sign Web, you can enable eID from the admin console. 
To enable eID:
 
  1. Log in to Dropbox Sign with your admin credentials.
  2. Hover over your initials in the top-right corner.
  3. Click Admin console.
  4. Click Settings.
  5. Click Signature requests.
  6. Toggle the Enable eID to On.
For team admins, learn more about managing the use of eID requests for your team below.

How do I create an eID request?

You can create an eID request when preparing a document for signing on hellosign.com or through the Dropbox Sign API.

Dropbox Sign API
 
For customers adding eID via Dropbox Sign API, eID is included in the Premium plan.
 
To create an eID signature request via the Dropbox Sign API:
 
  1. Create and send a new a Signature Request with the Dropbox Sign API.
  2. Send “is_eid” with a value of “true”.
For additional information, reference the Dropbox Sign API documentation for sending signature requests.

eID and Dropbox Sign for web
highlighter icon

Note: To add eID via hellosign.com, you must purchase the eID add-on. Contact your account manager to learn more.

To create an eID signature request via hellosign.com:

  1. Log in to Dropbox Sign.
  2. Click Sign documents in the left sidebar.
  3. Choose either Upload file or Add template.
  4. Click Next.
  5. Enter the name(s) and email address(es) of who needs to sign.
  6. Toggle the Enable eID to On.
    • Note: If the option isn’t available, check with your admin to be sure the  eID add-on is purchased and enabled.
  7. Click Enable.
  8. Click Next.
  9. Drag the Signature component onto the document where you’d like to add a signature.
  10. Click Next.
  11. Review your request and add any optional information for the recipient.
  12. Click Send for signature.
highlighter icon

Notes:

  • Signature requests requiring eID can be sent to only one signer at a time. They can’t be used in bulk send requests. 
  • You’re responsible for ensuring the signer selects the correct eID provider and identity verification method. 
  • If you are running into issues enabling eID, reach out to your account manager.

How can I sign a document with eID?

When receiving a document via Dropbox Sign requiring signing with eID, you’ll need to verify your identity to finish signing the document.
To verify your identity and finish signing a Dropbox Sign document:
 
  1. Open the document sent to your email for signature.
  2. When you are ready to add your signature, click Review & sign.
  3. Click Get Started in the new document window.
  4. Select Click to sign and add your signature
    • Note: If other actions are required (for example, initials or completing a checkbox), you will be prompted with the appropriate action in another box
  5. Click Continue
  6. Click Continue in the review pop-up
  7. Select your country and method of eID.
  8. You will be redirected to the eID provider’s website to continue through the identity verification workflow.
highlighter icon

Note: Some identity verification methods will include a personal certificate issued via InfoCert, a QTSP in the EU.

Once you have completed all the necessary steps for identity verification, you will be redirected to your document on Dropbox Sign.

Managing your team’s eID quota

To view and manage your eID quota:
  1. Log in to Dropbox Sign.
  2. Click your initials in the top-right corner.
  3. Click Settings.
  4. Click Billing.
  5. Navigate to Add-Ons to view and manage your eID quota.
To temporarily turn off the eID option so your team members can’t use it (such as when you’re approaching your quota):
  1. Log in to Dropbox Sign.
  2. Click your initials in the top-right corner.
  3. Click Admin console.
  4. Click Settings.
  5. Click Signature requests.
  6. Navigate to Signature request options.
  7. Toggle eID to Off.
highlighter icon

Note: We recommend you let your team members know when you toggle this off or on.

Was this article helpful?

Let us know how why it didn't help:

Thanks for letting us know!

Thanks for your feedback!

Related Articles

How to send a signature request

"Sorry, this link is no longer valid" message in Dropbox Sign

The Dropbox Sign Standard add-on

What is the Dropbox Sign SMS tools add-on?

Community answers

Other ways to get help

Icon depicting two people
Community
Twitter Icon
X
Icon depicting a speech bubble
Contact support