Dropbox Sign data residency

Updated Jul 28, 2026

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Data residency is available to customers on Dropbox Sign UI Premium and API Premium plans.

Dropbox Sign offers localized storage and storage integration options so you can control where your documents and templates are stored.

  • Regional storage is for managing documents directly in Dropbox Sign.
  • Storage integration is for syncing documents into a cloud storage service, such as Dropbox.

Localized document storage within Dropbox Sign

Dropbox Sign has data infrastructure for document storage in the US, Australia, the EU, Japan, Canada, and the UK. The default region for all plans is US. Customers on Premium plans can choose to store their documents in an alternative region.

If you choose to store your documents in an alternative region, all at rest documents of your organization are stored in our AWS data infrastructures in the selected region. For example, documents can be stored in Frankfurt, Germany with a backup in Paris, France.

Organizational admins can let team admins manage data residency settings for their team. Team admins can then choose a different document storage region for their teams.

For example:

  • Documents stored at the organization level can be stored in the US.
  • Documents stored by a team can be stored in the EU.

If enabled by the team admin, sub-team admins can also manage data residency settings for their sub-teams.

How to set the document storage location

Organization admins can update the storage location setting from the admin console.

To do so:

  1. Log in to Dropbox Sign with your admin credentials.
  2. Hover over your initials in the upper-right corner.
  3. Click Admin console.
  4. Click Settings in the left sidebar.
  5. Click Documents and templates in the left sidebar.
  6. Scroll to Document controls.
  7. Select a region from the dropdown next to Data residency.

For API customers

Organization admins on API plans can update the storage location from the admin console.

To do so:

  1. Log in to Dropbox Sign with your admin credentials.
  2. Hover over your initials in the upper-right corner.
  3. Click Admin console.
  4. Click Settings in the left sidebar.
  5. Click Documents and templates in the left sidebar.
  6. Scroll to Document controls.
  7. Select Team admins/managers from the dropdown next to Your team's at rest document location.
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Note: Data residency for API-created signature requests is determined by the API configuration used to create the request.

How to give team admins permission to set the document storage location

Organization admins can let team admins manage the data residency settings for their teams.

To do so:

  1. Log in to Dropbox Sign with your admin credentials.
  2. Hover over your initials in the upper-right corner.
  3. Click Admin console.
  4. Click Settings in the left sidebar.
  5. Click Documents and templates in the left sidebar.
  6. Scroll to Document controls.
  7. Select Team admins/managers from the dropdown next to Your team's at rest document location.
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Note: Team admins can override the default data residency setting set by the organization admin.

How team admins can set the document storage location

Team admins and sub-team admins on API and non-API plans can update the storage location for their teams if they have permission to do so.

To do so:

  1. Log in to Dropbox Sign with your admin credentials.
  2. Hover over your initials in the upper-right corner.
  3. Click Admin console.
  4. Click Settings in the left sidebar.
  5. Click Documents and templates in the left sidebar.
  6. Scroll to Document controls.
  7. Select a region from the dropdown next to Data residency.

FAQs about data residency

Will documents be stored permanently in the selected region and removed from US servers?

If you choose a regional data residency option and a document is at rest, it’s stored only in that selected region. If a document is being processed (for example, when someone edits, sends, or signs it), a temporary copy of the document is moved to our US servers where processing is performed. Once a document is completed (either signed or declined), no more processing is required and, it'll only be stored in the preferred regions without any remaining copies in the US.

What about the signer version of a document?

The storage location for a signature request depends on how the request was created.

Requests sent through the Dropbox Sign app
For signature requests sent through the Dropbox Sign app, documents are stored according to the data residency setting configured for the sender’s organization or team.

Requests sent through the Dropbox Sign API
For signature requests sent through the Dropbox Sign API, documents are stored according to the data residency setting associated with the API credentials and application used to create the request. The sending user doesn’t determine the document storage location for API-created signature requests.

For example, a signature request may be sent on behalf of a user in the EU, but if the API credentials used to to create the request are associated with a US-based configuration, the document may be stored in the US. 

The signer’s location also doesn’t determine where the documents are stored. If a signer in the EU signs a request stored in the US, the completed document remains stored in the US.

What determines the storage location for API requests?

For API-created signature requests, Dropbox Sign determines document storage based on the API configuration used to create the request.

The following factors don’t determine the storage location on their own:

  • The sending user’s location
  • The sending user’s data residency setting
  • The email address specified as the requester
  • The signer’s location.

For signature requests sent directly through the API, the storage location is based on the account that owns the API key or API app used to create the request.

For unclaimed drafts, the storage location may change after the draft is claimed and sent. In that case, Dropbox Sign determines the storage location based on the account that sends the completed signature request.

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