How to require multi-factor authentication for Dropbox teams
The information in this article applies to admins on Dropbox team accounts.
Dropbox team admins can require all or some team members to use two-step verification. You can do this through the admin console or through your identity management provider if you use single sign-on (SSO). Each team member has to enable two-step verification on their own account. However, you can request that members enable this feature, and then ensure that it stays on once enabled.
How to require two-step verification for team members
- Log in to dropbox.com with your admin credentials.
- Click Admin console.
- Click Settings.
- Under Authentication, click Two-step verification.
- Toggle the setting next to Two-step Verification from Optional to Required.
- Click Save changes.
Notes:
- Team members won't be protected until they set up two-step verification.
- Team admins can track setup progress in the Members tab, under the “Two-step verification” column.
How will required two-step verification affect my team?
Newly invited members will be required to enable two-step verification after accepting the invitation to join your team.
Existing members will be required to enable two-step verification the next time they log in. Requiring two-step verification won't log your team member out of their devices or web sessions, and won't interrupt their workflow. Existing team members who try to connect a new computer or mobile device as their first log-in after two-step verification is enabled will be directed to the Dropbox website to log in (and set up two-step verification)
What will a team member see when setting up two-step verification?
When team members log in to Dropbox, they will see a Get Started prompt.
- Team members can choose to receive verification codes via text message, or to use an authenticator app, and then click Send code.
- Team members will next be required to verify that two-step verification is working— they will receive a text message to the phone number entered, or else need to enter the two-step verification code generated via the authenticator app.
- Lastly, team members will receive an emergency backup code, which can be used if they ever lose their mobile phone.
- Alternatively, team admins can reset two-step verification for team members as needed
- Click Turn on two-step verification.
How to add users to the exception list
If you choose to require two-step verification for your team, you can waive the requirement for individual team members by adding them to the exception list. To do so:
- Log in to dropbox.com with your admin credentials.
- Click Admin console.
- Click Settings.
- Under Authentication, click Two-step verification.
- Next to Optional for specific members, click either No one added or Optional for [x] members.
- Type the emails or names of users you would like to add.
- Click Save changes.
Community answers
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