How to send and track files on dropbox.com

You can use the send and track workflow, powered by DocSend, to securely share files and receive real-time information on how recipients view and engage with your content.

The following file types are supported in Send and track:

• Documents: .doc, .docx, .pdf
• Images: .3fr, .ai, .arw, .bmp, .cr2, .crw, .dcr, .dcs, .dng, .dwg, .erf, .gif, .heic, .jpeg, .jpg, .kdc, .mef, .mos, .mrw, .nef, .nrw, .orf, .pef, .png, .ppm, .psd, .r3d, .raf, .rw2, .rwl, .sr2, .svg, .svgz, .tif, .tiff, .wbmp, .webp, .x3f
• Presentations: .ppt, .pptx, .key

The following file types are only supported for download information, analytics will not be included:

Compressed: .7z, .rar, .zip, .zipx

Text: .rtf, .txt

How to send files with tracking

To send a file with tracking:

1. Sign in to dropbox.com.
2. Click Send and track in the left sidebar.
   • Note: You can also click the “…” (ellipsis) next to a file name on dropbox.com, then select Send and track.
3. Click Add file.
4. Click Upload file or Create copy.
   • Upload file will prompt you to choose a file from your computer, and Copy file will prompt you to choose an existing file from your Dropbox account.
     • Note: Changes made to an original document won’t be reflected in this file.
5. After choosing the desired file, click Upload file or Create copy.
6. Choose the link name and security settings.
7. Click Create link. A link to your file will be created.
8. Click Copy link.
9. Paste the link wherever you’d like.

Notes:

• Files uploaded to Send and track won’t appear in your Recents page or in Dropbox Rewind.
• When you create a link for a file uploaded to Send and track, that link displays the file at that point in time. If you make changes to a file after sending it through Send and track, you’ll need to upload the edited file to Send and track as a new file, then create a new link to share with your recipients.

How to view engagement information

When you share files through the send and track workflow, you’ll receive daily email notifications that show how many times your files have been viewed. You’ll also be able to see how your shared files were opened and engaged with.

To do this:

1. Sign in to dropbox.com.
2. Click Send and track in the left sidebar.
3. Click the desired file name.
   • Note: You may need to click See all files if you have more than 5 files.

From here, you can view which link was used to access your file, when it was viewed, and for how long. You can also click Copy link to the right of a file link to share, edit link names and security settings, or disable file links.

Note: When a viewer is required to use an email address, you’ll also be able to see who viewed your file and for how long.