This information in this article applies to customers on Dropbox Basic, Plus, Family, Professional, Essentials, Business, Business Plus, Standard, Advanced, and Enterprise.
Dropbox users can send file requests to collect files from you, even if you don’t have a Dropbox account.
This article explains how to send files through a file request and answers some FAQs about file requests.
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You may receive a file request in an email or as a link. To send files to a Dropbox user through a file request:
A green check mark appears to show you’ve successfully uploaded your files.
If you received a file request, it means that someone with a Dropbox account would like to collect files from you.
You don't need a Dropbox account, or need to be signed into one, to respond to a file request. However, if you do have a Dropbox account, you can log in and upload files right from your account.
If you received a file request invitation in your inbox, the email includes details on whether there’s a deadline to upload your files. Here’s what you should know about deadlines:
If you're expecting a file request invitation but didn't receive one, try the following:
If you upload the wrong file, you can use the same file request to upload the correct file. Both versions will be sent to the person requesting files.
There are several reasons why you might see an error message when trying to upload files to a file request. Here are a few error messages that you may see and how to fix them:
If the file request was created by a Dropbox Basic, Plus, or Family user, you can only upload files up to 2 GB. For files larger than 2 GB, consider using a shared link.
Note: File requests created by users on Dropbox Professional, Essentials, Business, Business Plus, Standard, Advanced, and Enterprise can accept files up to 250 GB in size.
Ask the file requester to check how much space they have in their Dropbox account.
If the file requester has enough space in their Dropbox account and the file is under 2 GB, try to upload the file request in a new browser (Google Chrome, Mozilla Firefox, or Safari) or in an incognito/private browser window.
You can also clear your browser's cache and reattempt uploading the file.
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When you share a file or folder using Dropbox, the recipient receives an email with a link to the file or folder. Learn more about how to join a shared folder.
You may be able to share a subfolder inside a shared folder, depending on your permissions. Learn about sharing subfolders and subfolder permissions.
Learn how Dropbox file requests allow you to collect and receive files — big or small — from anyone, safely within your Dropbox account.
What is Dropbox Transfer? Easily send and manage files you don’t need to collaborate on. Learn about transfer size limits and how to get started.