How to create and manage Dropbox file requests

How to create a file request

1. Log in to dropbox.com.
2. Click File requests in the left sidebar.
3. Click New request above the file request list.
4. Under Title, enter a name for your request.
5. Under Description, add details about the request, if you'd like. 
6. Under Folder for uploaded files, you'll see the path to a new folder for your requested files. To change the destination, click Change folder.
   • Note: You can click Set naming conventions to set an automated naming convention for your folder.
7. Customers on Dropbox Professional, Essentials, Business, Business Plus, Standard, Advanced, and Enterprise can check the box next to Set a deadline to set a deadline date and time, as well as choose to allow late uploads or not.
8. Add a password (optional).
   • Note: If you use a password, be sure to share it with the person you’re requesting files from. You can share the password in the Description or via text, email, or any other communication medium you prefer.
9. Click Create.
10. Type the email or name of the person or people you’d like to request files from. They’ll receive an email about your request. 
    • To copy a link instead, click Copy next to Share a link instead. You can paste the link into an email, message, or wherever you’d like people to access it.
11. Click Share. You’ll receive an email confirmation that you’ve sent the request, and email notifications whenever a file is uploaded.

Once you’ve created a file request, you can share it by clicking the icons located to the right of the file request name: 

• Copy email (paper sheets): Click to copy the email address of the folder where contacts can send file attachments (max. 20 MB per email).
  • Note: Only available for members of a team.      
• Send email (paper airplane): Click to email file requests directly to a recipient. 
• Copy link (chainlink): Click to copy a shareable link to upload files.

How to edit a file request

You can edit any open requests.

To edit a file request after it's been created:

1. Log in to dropbox.com.
2. Click File requests in the left sidebar.
3. Click Opened in the top-right corner.
4. Click the name of the request you’d like to edit.
5. Edit the Title and Description of your request. You can also change or delete the password and change the folder where the files are sent.
   • Note: Dropbox Professional, Essentials, Business, Business Plus, Standard, Advanced, and Enterprise customers can also add or update a deadline. 
6. When you’ve updated your information, click Save.

How to close a file request

You can close a file request when you'd like to stop receiving files. Once a file request is closed, people with an invitation link can’t upload files to your Dropbox account unless you reopen the request. 

To close a file request:

1. Log in to dropbox.com.
2. Click File requests in the left sidebar.
3. Click Opened.
4. Click the name of the file request you’d like to close.
5. Click Close request. You can view your closed requests on the Closed tab.

How to reopen a file request

You can reopen a file request you’ve closed. If you’ve deleted a file request, you can’t reopen it. 

To reopen a file request:

1. Log in to dropbox.com.
2. Click File requests in the left sidebar.
3. Click Closed.
4. Click the name of the request you’d like to reopen.
5. Click Reactivate request.
6. Add or change any info. When you’re done, click Save.

How to delete a file request

You can delete a request so it doesn’t appear in your Dropbox account. 

To delete a file request:

1. Log in to dropbox.com.
2. Click File requests in the left sidebar.
3. Click Closed.
4. Click the name of the file request you’d like to delete.
5. Click Delete request.