Send and track: an overview

Updated Oct 10, 2023

The features described in this article are available to customers on Dropbox Essentials, Business, and Business Plus.

Important: Dropbox Send and track will be discontinued starting March 31, 2025. After this date, existing users' files will be stored in the “Send and track” folder on their Dropbox account (Files that predate February 15, 2024, need to be manually downloaded from the Send and track hub or they’ll be permanently deleted). Links will be disabled, but users can reshare the files through Dropbox (without analytics) or through a newly-created DocSend account.

Securely share files and understand how recipients view and engage with your content with Dropbox send and track.

Notes:

The Send and track workflow operates separately from DocSend standalone plans. Learn more about DocSend.
Standard file recovery periods and options don’t apply to files deleted directly from the Send and track feature. Deleting a file from Send and track is permanent, and any associated metadata or data analytics can’t be recovered once the file is deleted.
Any files added to Send and track before February 15, 2024 won’t be added to the “Send and track” folder on your Dropbox account. Deleting these files is permanent, and any associated metadata or data analytics can’t be recovered once the files are deleted.

Features included

Custom security settings

You can customize the security settings of links created using the Send and track workflow. Security settings include:

Setting an expiration date, to turn off access to files after a certain date
Adding a password for access, to allow your shared files to be downloaded

Lead sourcing

You can see who has viewed your file by requiring the viewer to enter their email address.

File share tracking

When you share files through the send and track workflow, you’ll receive daily email notifications that show how many times your files have been viewed.

Note: When a viewer is required to use an email address to view your content, the notifications will also show who viewed your file and for how long.

File share analytics

When you share files through the Send and track workflow, you can access advanced sharing analytics, such as when your file was viewed, for how long, and the geographic location from where the file was viewed.

Learn more about uploading and sharing files with Send and track.