How to manage Send and track for your team

Important: Dropbox Send and track will be discontinued starting March 31, 2025. After this date, existing users' files will be stored in the “Send and track” folder on their Dropbox account (Files that predate February 15, 2024, need to be manually downloaded from the Send and track hub or they’ll be permanently deleted). Links will be disabled, but users can reshare the files through Dropbox (without analytics) or through a newly-created DocSend account.

Notes:

• The Dropbox Send and track workflow operates separately from DocSend standalone plans. Learn more about DocSend.
• The following features and settings don’t apply to Send and track links:
  • The shared file link settings in the admin console
  • The permanent deletion setting in the admin console
  • The commenting setting in the admin console
  • The viewer info setting in the admin console

Important:

• Standard file recovery periods and options don’t apply to files deleted directly from the Send and track feature. Deleting a file from Send and track is permanent, and any associated metadata or data analytics can’t be recovered once the file is deleted.
• Any files added to Send and track before February 15, 2024 won’t be added to the “Send and track” folder on your Dropbox account. Deleting these files is permanent, and any associated metadata or data analytics can’t be recovered once the files are deleted.