What happens when you select a single group to sync both your users and groups?
For groups with users that aren't in the sync group, the group fails to sync to Dropbox.
How do groups sync to Dropbox if I use a different Active Directory group to sync user accounts?
All users in the user sync group are synced. Any groups in the user sync group are ignored. Users placed in the group sync group are ignored unless also in the user sync group. Groups placed in the user sync group are ignored unless also in the group sync group.
Account transfers and the Dropbox Active Directory Connector
The AD Connector doesn't support the automatic transfer of an account to a different team member. However, deleted accounts (and any associated files) are held in the admin console. These accounts can then be transferred or permanently deleted.
Learn how to transfer a deleted user’s files.
Remote wipe and the Dropbox Active Directory Connector
When suspending or deleting users with the AD Connector, all devices are automatically remotely wiped. Use the admin console to remove a user or device without remotely wiping all content.
What should I do if the Active Directory Connector sync failed?
Each time the AD Connector runs, an exit code is added to the end of the log file. This code attributes the reason for the failure, and/or determines which part of the process failed. This table provides examples of reasons a failure could occur.
The AD Connector logs a 0 when the run completes successfully.
Code
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Reason for failure
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How to correct this error
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Couldn't create SSL/TLS secure channel
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The server or the client doesn't support TLS 1.2
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- Update to the newest version of the AD Connector (see step 2 above) and verify the server supports TLS 1.2
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-1
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Powershell version not supported
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- Upgrade to Powershell versions 4, 5, or higher
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-10
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Unable to read configuration file
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- If you manually edited the config file, there may be a file error that our script can't read. Re-run the config script to overwrite manual edits
- Check config file permission—the run script should have permission to run this file
- Re-run the config file to save new file
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-11
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Script must be run with admin privileges
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- When selecting the script, right-click and choose run with admin privileges
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-12
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Couldn't initialize Active Directory module
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- Ensure AD is up, and on the same machine as AD Connector
- Ensure script privileges to AD
- Ensure you have no more than 5000 members in your sync group, including sub groups (v2.0 doesn't support more users)
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-13
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Failed to initialize Dropbox API
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-14
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Failed to fetch team info from Dropbox API
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- Check the error code
- Verify OAuth token is valid (re-run the config script to get a new OAuth token)
- Ensure that the admin was successfully authenticated, and that the team still exists
- Verify dropbox.com is accessible at status.dropbox.com
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-15
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No users found in configured Active Directory group
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- Verify that the chosen group contains the users you wanted to sync (only users in this group sync to your Dropbox team account)
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-16
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Failed to get team members from Dropbox API
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- Try again—you may have encountered a temporary network issue
- Verify dropbox.com is accessible at status.dropbox.com
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-17
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Failed while syncing
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- Try again—you may have encountered a temporary network issue
- Check to see if the machine was interrupted by another process or error
- Ensure you have no more than 5000 members in your sync group, including sub groups (v2.0 doesn't support more users)
- We suggest limiting synced group size to 2000 users with current version (v2.0)—try to limit your group size to 2000 or fewer users
- Contact Dropbox support
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What are the stages of the AD Connector running process?
Stage 1: Identify managed users
The AD Connector only updates managed users. Managed users are identified when the following criteria are met:
- The AD Connector first completes the provisioning. Provisioning happens when
- A user email address is added to the configured Active Directory group
- This email address isn't found in Dropbox
- The user is an existing user on your Dropbox team. "Existing users" means that the email addresses match between the team and the configured Active Directory group.