Move members to another Dropbox team account

Updated Mar 22, 2024
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This information in this article applies to certain types of admins on Dropbox Professional, Essentials, Standard, Business, Advanced, Business Plus, and Enterprise.

If you're an admin of a Dropbox team account, you can move team members to another Dropbox team account you manage

You can also add an admin from another team to manage your team.
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Note: This feature may not be available based on your current settings. To find out more, contact Dropbox support.

What to know before you move a team member

  • When you move a team member, they'll lose access to the original team’s team folders. They'll keep access to files and folders in their team member folder, files and folders directly shared with them, and their own Paper docs.
  • If the member you’d like to move is the owner of a shared folder, that shared folder will move with them to their new team. If you’d like that folder to stay with the original team, change the owner to a member who isn’t moving.
  • If you’d like the member you move to keep access to shared folders from their original team, set the folder membership of each folder to Anyone
  • If the member you’d like to move has created shared links, those links may stop working once they’re moved to their new team. View your active links here.

How to move a team member

To move a member to another team, follow the instructions for your plan below:

  1. Log in with your admin credentials.
  2. Click Admin console in the left sidebar.
  3. Click Settings.
  4. Under Account, click Trusted teams.
  5. Click Move members.
  6. Add the team you’d like to move the members to and the members you’d like to move.
  7. Toggle Let them keep access to shared folders on or off.
    • If this setting is turned on, they’ll keep access to their own files and folders and any folders shared with them. They’ll lose access to any team folders and anything not shared with them directly.
    • If this setting is turned off, they’ll keep access to their own files and folders, but they’ll lose access to any team folders and anything not shared with them directly.
  8. Click Continue.
  9. Click Start move.
  1. Log in with your admin credentials.
  2. Click Enterprise console in the left sidebar.
  3. Click Members.
  4. Click Move members.
  5. Add the team you’d like to move the members to and the members you’d like to move.
  6. Toggle Let them keep access to shared folders on or off.
    • If this setting is turned on, they’ll keep access to their own files and folders and any folders shared with them. They’ll lose access to any team folders and anything not shared with them directly.
    • If this setting is turned off, they’ll keep access to their own files and folders, but they’ll lose access to any team folders and anything not shared with them directly.
  7. Click Continue.
  8. Click Start move.
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Note: The member you move will still have access to the original team’s files and folders until the move is complete, regardless of the new team’s sharing policies.

Troubleshoot issues when moving members

There are a few reasons why you may encounter an issue when moving members:

  • The team you’d like to move members to is over the license limit or does not have enough free licenses. To move more members to that team, add more licenses.
  • The team you’d like to move members to is on an incompatible version of Dropbox team. To move members to that team, contact Dropbox support.
  • There is currently a move in progress. If you or another admin has initiated a move, wait until that move is complete before starting another one. To check the status of a move, Log in to dropbox.com and click View tasks in the upper-right corner.
  • The member you’d like to move may be under a legal hold. You can’t move members under a legal hold.
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