What is the enterprise mobility management app?

If you're unable to log in to a Dropbox mobile app, it may mean that your team’s admin has enabled enterprise mobility management (EMM).

EMM allows organizations to manage mobile device usage on organization apps, networks, and devices. With Dropbox EMM, Dropbox Enterprise teams can work with third-party EMM vendors to gain more control over how members use Dropbox on mobile devices.

Why am I being directed to an organization’s Dropbox app when I try to log in to my account?

If you're automatically logged out of the Dropbox mobile app, and you're being directed to an organization's Dropbox app instead, it means your team's admin has enabled EMM.

To continue accessing Dropbox on your mobile device, you’ll likely need to visit your organization's app store to download the Dropbox managed (EMM) app for either iOS or Android. You'll then access your Dropbox Enterprise account from this managed app using your work account credentials.

Your team's admin or IT admin can provide additional information about setup.

Logging out of just one Dropbox app on iOS 

The Dropbox and Dropbox EMM apps on iOS are connected. Logging out of one app will log your account out of any other linked apps.

For example, if you log out of the Dropbox app you’ll also be logged out of Dropbox EMM on that iOS device.

What should I do to get started with EMM?

To enable EMM and use it to continue accessing your Dropbox work account, first speak with your Dropbox team's admin or your organization's IT help team. Setup and troubleshooting steps will vary depending on your organization's particular EMM configuration.

Can my team admin access my Dropbox account if I enable EMM?

Dropbox Enterprise admins can’t access your personal Dropbox account. However, they’ll have visibility into your work account and your organization-issued device.

Additionally, the EMM provider may give your team's admin greater visibility into your usage of:

• The Dropbox mobile apps, including how often you use them
• What networks you've accessed the Dropbox mobile app from
• Overall device usage and management

Learn more about the visibility a team admin has into your Dropbox account.

Can I use both a personal and a work Dropbox account on the same device?

Learn more about linking a personal and a work Dropbox account.

Can I have both the regular and the EMM Dropbox apps on the same device?

Yes, you can use both apps on the same device. However, you'll only be able to log in to your work Dropbox account on the managed (EMM) app. Likewise, you will only be able to access your personal Dropbox account from the regular Dropbox mobile app.

On iOS devices, Dropbox EMM will be a brand new app called Dropbox EMM in the Apple app store. For Android devices, we've made changes to the existing Dropbox app (as opposed to creating a new EMM app).