How to downgrade a Dropbox Business account to a Plus or Professional account

If you’re a Dropbox Business team admin, you can downgrade a Dropbox Business account to a Plus or Professional account.

Convert a team member’s account to an individual account

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Choose the Members tab.
  4. Click the gear icon next to the name of the person you want to remove.
  5. Select Delete member.
  6. Click Convert to individual Dropbox Basic account instead.
  7. Click Convert account.

Convert a team admin to an individual account 

If you want to convert a team admin to an invidual account and maintain the team:

  1. Sign in to dropbox.com with your admin credentials. 
  2. Add another team admin and ask them to remove you from the team. 
  3. Upgrade your account

If you want to convert a team admin to an invidual account and cancel or downgrade the team:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin console from the list on the left.
  3. Click Billing from the list on the left.
  4. Select why you’re canceling and click Continue with cancellation.
  5. Check all boxes to acknowledge the consequences of canceling. 
  6. Scroll down and click Complete cancellation. Your account will be downgraded to Dropbox Basic at the end of your billing cycle. 
  7. Once your account is downgraded to Dropbox Basic, you can upgrade to a Plus or Professional account. 

If you don’t want to wait until the end of your billing cycle to change your account status, you can contact Dropbox support for an immediate downgrade. 

Dropbox Business team members

If you’re a Dropbox Business team member and you’d like to switch to a Dropbox Plus or Professional account:

  1. Contact your team admin and ask them to convert your account to an individual account. 
  2. You’ll be switched to a Basic account with all of the files and folders you had stored in your Business account, and you’ll no longer have access to the team’s shared files and folders. 
  3. Visit the upgrade page.
  4. Click Upgrade your Dropbox and follow the prompts.

Dropbox free team members

If you’re on a free team and you’d like to switch to a Plus or Professional account:

  1.  Visit the upgrade page.
  2. Click Upgrade your Dropbox.
  3. Follow the prompts to convert your account. 
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