The Dropbox Backup plan: an overview

The Dropbox Backup plan is currently available to a limited audience.

The Dropbox Backup plan is a paid subscription that provides all the space you need for automatic cloud backups of one computer. 

Dropbox Backup also includes 30 days of file version history, including Dropbox Rewind, and all the features of the Dropbox Basic plan.

Back up your computer

With the Dropbox Backup plan, you can use computer backup to automatically sync certain key folders on one computer, with no limits on file size.

Folders you can back up currently include “Desktop", "Documents", and "Downloads”. The folders you back up are still accessible from the same place on your computer, as well as from anywhere you use Dropbox, such as dropbox.com, the Dropbox mobile app, and the Dropbox desktop app on other computers. Any changes you make to files in your backup will be reflected on your computer and any devices you’re signed into.

Learn more about using computer backup.

Undo changes with Dropbox Rewind

With the Dropbox Backup plan, you can recover any file edits or deletions made within the last 30 days. Additionally, you can use Dropbox Rewind to undo a large number of changes or revert your entire backup to an earlier state, within the last 30 days. When you use Rewind or restore files, your files and folders will automatically sync to the computer from which they were originally backed up.

Learn more about using Dropbox Rewind.

Manage Backup plan billing

You can use the billing page in your account settings to update your payment method with a different credit card or PayPal account, and view invoices and receipts from your billing history.

To manage billing and payments:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the top-right corner.
  3. Click Settings.
  4. Click Billing.

Cancel a Dropbox Backup plan

You can cancel your Dropbox Backup subscription at any time. The cancellation will go into effect at the end of your current billing cycle.

When the subscription ends:

  • Your account will be downgraded to a free Dropbox Basic plan. 
  • You’ll retain access to all your files and folders, as well as any content that was shared with you. 
  • You’ll still be able to recover deleted files and restore earlier versions of files for 30 days.
  • You’ll lose access to the Dropbox Rewind feature.
  • You’ll lose access to email support.
  • Your account, including your computer backup, will be limited by the the storage quota of your new plan and will stop syncing if your account is over that limit.

To cancel a Dropbox Backup plan:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the top-right corner.
  3. Click Settings.
  4. Click Plan.
  5. Click Cancel plan at the bottom of the page.
  6. Select a reason for canceling.
  7. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled. 

FAQs

What is the difference between cloud backup and cloud storage?
Cloud backup makes secure, up-to-date copies of files on your computer that you can access from anywhere you use Dropbox. The files in your backup reflect the files on your computer, so if you delete a file in a backed up folder on your computer, it will also be deleted from your cloud backup. Cloud backup doesn’t free up space on your computer, or provide you with additional storage space. The Dropbox Backup plan offers cloud backup for your folders on one Mac or PC.

Cloud storage provides additional space you can use to save files and folders online, in the cloud. With cloud storage, your files are available wherever you use Dropbox, plus you can organize your content, sync across devices you’re signed into, and collaborate with others. You can use cloud storage to free up space on your computers and other devices, by making content online-only. Plans like Dropbox Plus, Family, Professional, and Business provide cloud storage for your personal and business needs.

What is the difference between the Basic plan and the Dropbox Backup plan?
Dropbox Basic is a free plan that includes the computer backup feature, but limits the size of your backups to the 2 GB storage quota of the plan.

The Dropbox Backup plan is a paid subscription that includes the same features as the free Basic plan, but provides all the space you need to back up a single computer, plus access to email support and Dropbox Rewind.

Can I add Backup to an existing account?
Dropbox Backup is a paid subscription that’s currently available to select Dropbox users. The computer backup feature is available on other plans, but the size of your backup is limited by the storage capacity of your account.

Does my backup take up storage space in my Dropbox account?
With the Dropbox Backup plan, the size of your backup doesn’t count toward the 2 GB storage quota of your plan. On other plans, such as Dropbox Basic or Plus, the size of your backup is limited by the storage quota of the plan.

What is backed up?
The computer backup feature automatically backs up all the files in the folders you have selected during setup, such as “Desktop”, “Documents”, and “Downloads”. You can see a complete list of files that are backed up in your Dropbox account, in a folder called “My Mac [Your device name]” or “My PC [Your device name]”.

What is not backed up?
The computer backup feature doesn’t back up files from secondary drives. The Dropbox desktop app must be installed on the same drive as the folders you want to back up (usually the drive where your operating system is installed).

You can also choose to exclude certain files and folders from your backup, by right-clicking them in the Dropbox folder in File Explorer/Finder and selecting Don’t sync to dropbox.com.

The Dropbox Backup plan is designed to create a backup of your files in the cloud, and isn’t intended to expand your local storage space. Features associated with cloud storage, such as selective sync, aren’t available for cloud backups. Additional limitations on backup functionality may apply.

Can I disable computer backup?
Yes. You can turn computer backup off and on, or specify which folders to back up, in the Dropbox desktop app preferences. Turning off computer backup is not the same as canceling the subscription.

Does computer backup remove files from my computer?
No. The backup process saves a copy of your files in your Dropbox account but leaves them on your computer as well. If you delete the files from your computer or from your Dropbox account, they will also be deleted from the other location. 

You can restore deleted files and folders from your backup for up to 30 days. When you restore files and folders on dropbox.com, they will be restored to your computer as well.

Note: If you would like to exclude specific files from your backup, rather than delete them from your backup and your computer, right-click the filename in the Dropbox folder in File Explorer/Finder and click Don’t sync to dropbox.com.

What happens to my backup if I change or cancel my plan?
If you change or cancel your plan, your backup will remain available but its size will be limited to the storage quota of your plan. If you exceed your storage quota, automatic backups will stop. 

Is there a file size limit on the Backup plan?
No. The Dropbox Backup plan lets you back up files of any size.

What if I already have more than one backup in my account?
The Dropbox Backup plan provides an unlimited backup of only one computer. If you have set up multiple backups on another Dropbox plan, you’ll be prompted to choose one of them to maintain with Dropbox Backup. Your other backups will stop and will be subject to the storage quota of your account.

How can I get support from Dropbox?
Customers on the Dropbox Backup plan can get help from the Dropbox help center, community, and by email.
Learn more about contacting support.

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