How to remote wipe files from a team member’s device

Admins can remote wipe all team files from a specific team member’s device. This is recommended if a team member is no longer on your team, or if their device is lost or stolen. 

Learn more about remote wipe or how to remote wipe a device if you're a team member or on a Plus, Family, Professional, or Essentials plan.

How to remote wipe a team member’s files

To remote wipe files from a team member’s device:

1. Log in to dropbox.com with your admin credentials.
2. Click on Admin console in the left sidebar.
3. Click Members.
4. Click the name of the member whose files you want to remote wipe.
5. Under Devices, click the X next to the device you'd like to remove.
6. Check Delete files from [Organization name] Dropbox the next time this computer comes online.
   • If you don’t see this, and the device is a phone or tablet, move on to the next step. Files can’t be synced to phones and tablet, even if they’re made available offline, so there’s no need to remote wipe them. If you follow these steps, you’re still removing access to the files in the account with that device by remotely logging the team member out.
7. Click Sign out.

How to check the remote wipe status of team member files

To check the remote wipe status of the files:

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console in the left sidebar.
3. Click the Members tab. 
4. Click the team member's name. Or, if you have deleted the user's account from the team already, click the Deleted members tab and click the member’s name.
5. In the Delete in progress section, find the device and its Device status.

Learn more about each remote wipe status.

Can I undo a remote wipe?

No, a remote wipe can’t be undone. When you unlink a device, you have the option to delete the content from that device as well.

If the user needs the content back on their device, they’ll need to re-link their account in their desktop app on that device.