Allow firewall and security permissions for the Dropbox desktop app

The Dropbox desktop app doesn’t require any additional permissions on a standard Windows or Mac operating system with no additional firewall, security applications (such as ESET), or antivirus software.

If you have additional firewall, security, or antivirus, your steps to allow Dropbox permissions will vary depending on your operating system and software, but these are the general steps you can take:

  • Whitelist, ignore, or allow Dropbox in your security software’s settings. The terminology for this action will vary depending on your software. You may be prompted to do so when you download the Dropbox desktop app. 
  • Update your security application to the latest version. 
  • Allow Dropbox access to ports 80 (HTTP) and 443 (HTTPS), and 17600 and 17603 (to open files in third party applications).
  • Allow the following processes to run in your firewall or security software:
    • On Mac computers, allow “Dropbox”, “DropboxMacUpdate”, “Dropbox Web Helper”.
    • On Windows computers, allow “Dropbox”, “Dropbox.exe”, and “DropboxUpdate.exe”.
  • Give permissions to the “.dropbox.cache”, “dropboxupdate.exe”, and “%TEMP%” folders.

To learn how to connect through a proxy network, visit this article.

To install the Smart Sync driver or system extension, visit this article.

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