FAQs about Dropbox Passwords

Dropbox Passwords is a browser extension for Firefox, Google Chrome, Microsoft Edge, and Safari, and a mobile app by Dropbox for Android and iOS devices. This article answers frequently asked questions about Dropbox Passwords.

Learn how to create, store, and autofill your login credentials with Dropbox Passwords.

How many account logins and payment cards can I store with Dropbox Passwords?

The number of account logins and payment cards you can store in Dropbox Passwords depends on your Dropbox plan. Your plan also affects the number of devices you can use Dropbox Passwords on. Check which plan you have.

• If you’re on Dropbox Basic, you can store as many logins and payment cards as you need. You can also use Dropbox Passwords on up to three devices.
• If you’re on Dropbox Plus, Professional, Family, Standard, Advanced, or Enterprise, you can store as many logins and payment cards as you need. You can also use Dropbox Passwords on as many devices as you need.

How do I connect more devices to Dropbox Passwords?

To connect a new device, download the Dropbox Passwords mobile app or install the browser extension on your new device and log in. Dropbox Passwords will send a notification to all the devices you’ve already connected to confirm the new device you’re trying to connect. 

• If you don’t receive a notification automatically on your connected devices, open the Dropbox Passwords mobile app or browser extension. You’ll receive a prompt to confirm the new device.
• If you don’t have a connected device, Dropbox Passwords will prompt you to enter the recovery words that you received during set-up, in their original order.
• If you’re a Dropbox Basic user and you’ve already connected three devices, you’ll need to upgrade your plan to connect more devices. Each connected browser extension or mobile app counts toward your device limit.

How do I disconnect devices from Dropbox Passwords?

To disconnect a device from Dropbox Passwords, follow the instructions to log out of a device remotely.

How do I turn on autofill?

You can turn on autofill in Dropbox Passwords to autofill your account usernames and passwords in websites and apps. To do so:

In the browser extension

1. Open the Dropbox Passwords browser extension.
2. Click your avatar (profile picture or initials).
3. Click Preferences.
4. Click Setup.
5. Check the box next to Automatically fill my usernames and passwords when I sign into websites.
   • Click the dropdown and select Always, Ask to save, or Never save to manage when Dropbox Passwords saves your usernames and passwords.

In the mobile app

1. Open the Dropbox Passwords mobile app.
2. Tap the gear icon.
3. Tap Turn on autofill.
4. Tap Go to Settings (Android) or follow the instructions (iPhone/iPad).

How do I use auto-lock?

You can set the Dropbox Passwords browser extension or mobile app to auto-lock. In the mobile app, Dropbox Passwords uses your device’s current, default security feature to unlock your device.

Depending on your device and your settings, that could be a PIN, passcode, facial recognition, fingerprint ID, or other numeric or biometric security features.

How to turn on auto-lock in the browser extension

1. Open the Dropbox Passwords browser extension.
2. Click your avatar (profile picture or initials).
3. Click Preferences.
4. Click the Privacy tab.
5. Under Auto-lock, click Add Passphrase.
6. Enter a passphrase.
7. Click Save.
8. Click OK to confirm that auto-lock is turned on.
   • To set the app to auto-lock after a specific amount of time, click the dropdown next to Lock after. You can choose 30 minutes, 1 hour, 2 hours, 12 hours, 24 hours, or Never. By default, the app auto-locks after 12 hours if you don't choose an option.
   • If you’re using Dropbox Passwords on Chrome or Microsoft Edge, you can also check the box to turn on Lock when my computer goes to sleep. It will always lock when your computer goes to sleep, regardless of the auto-lock time you chose.

How to turn on auto-lock in the mobile app

1. Open the Dropbox Passwords mobile app.
2. Tap the gear icon.
3. Toggle on Use auto-lock.

The app will auto-lock after five minutes of inactivity or when the device is locked.

What are recovery words for?

When you set up Dropbox Passwords for the first time, you’ll be prompted to save a set of 12 recovery words.

To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect. If you don’t have access to any previously-connected device, Dropbox Passwords will ask for your recovery words, in their original order. If you don’t have them, you can’t log in to any new devices and you’ll lose access to your Dropbox Passwords account.

How do I view and save my recovery words?

You can view and save your recovery words at any time from a connected device.

To view and save your recovery words:

1. Open the Dropbox Passwords browser extension.
2. Click your avatar (profile picture or initials).
3. Click Preferences.
4. Click the Privacy tab.
5. Click View and save my words.
6. Click Save PDF to save your words or Close to close the window.

What happens to my Dropbox Passwords account if I change my Dropbox subscription?

If you downgrade your account to Dropbox Basic, you will keep access to your Dropbox Passwords account. However, you won’t be able to use Dropbox Passwords on additional devices if you’ve already connected three or more.

If you upgrade or downgrade your account between Dropbox Plus, Professional, and Family, you keep access to your Dropbox Passwords account and it stays exactly the same.

If you upgrade your account to a Dropbox team account that doesn’t have Dropbox Passwords turned on, you’ll still be able to export the account usernames and passwords you saved in your Dropbox Passwords account. However, you’ll lose access to Dropbox Passwords features, including the ability to:

• View, edit, add, or remove usernames and passwords
• Sync across your devices
• Autofill on websites and mobile apps
• Delete any information saved in your Dropbox Passwords account.

If you change your account back to Dropbox Plus, Professional, or Family, you can reactivate your Dropbox Passwords account with your recovery words or a device you previously connected. Once you do this, your account will become active again and all the information you saved to your account will still be there.

How do I delete my Dropbox Passwords account?

To delete your Dropbox Passwords account, you have to delete your Dropbox account because the two accounts are linked by the same email and password.

If you don’t want to delete both accounts, you can remove all of the account information you have saved to Dropbox Passwords (including usernames, passwords, website URLs, and notes) instead.

How do I reset my Dropbox Passwords account?

If you reset your Dropbox Passwords account, all the account information you saved in Dropbox Passwords (including usernames, passwords, website URLs, and notes) will be permanently deleted from all devices.

Your connected devices will disconnect. This means that the app will still be installed, but you’d need to re-confirm the device to connect it and sign in again.

How to reset your account in the browser extension

1. Open the Dropbox Passwords browser extension.
2. Click your avatar (profile picture or initials).
3. Click Preferences.
4. Click the Account tab.
5. Click Reset.
6. Click Continue.
7. If you’d like to export your accounts before resetting, click Export. Otherwise, click Skip.
8. Enter your Dropbox Passwords passphrase.
9. Click Continue.
10. Click Reset.

How to reset your account in the mobile app

1. Open the Dropbox Passwords mobile app.
2. Tap the gear icon.
3. Tap Reset Account.
4. Tap Reset to confirm you’d like to remove all of your accounts.