FAQs about Dropbox Passwords

Dropbox Passwords is available for customers on Dropbox Basic, Plus, Family, Professional, Standard, Advanced, and Enterprise. If you’re on a team with a negotiated agreement or a HIPAA BAA, you will not have access to Dropbox Passwords, and will need to contact support to get access.
Dropbox Passwords is a browser extension and mobile app by Dropbox. This article answers frequently asked questions about Dropbox Passwords.

Sections in this article:

How many account logins and payment cards can I store with Dropbox Passwords?

The number of account logins and payment cards you can store and the number of devices you can use Dropbox Passwords on depends on the plan you have. Check which plan you have.

  • If you’re on Dropbox Basic, you can store up to 50 logins and payment cards and use Dropbox Passwords on up to 3 devices.
  • If you’re on Dropbox Plus, Professional, Family, Standard, Advanced, or Enterprise, you can store as many logins and payment cards as you need and use Dropbox Passwords on as many devices as you need.
    • Note: If you link a personal account to your team’s Dropbox Standard, Advanced, or Enterprise account, your personal account will also be able to store as many logins and payment cards as you need on as many devices as you need.

How do I connect more devices to Dropbox Passwords?

To connect a new device, download the app or install the browser extension on your new device and sign in. Dropbox Passwords will send notifications to all devices you’ve already connected to confirm the new device you’re trying to connect. 

  • If you don’t receive a notification automatically on your connected devices, open the Dropbox Passwords app or browser extension. You’ll be prompted to confirm the new device.
  • If you don’t have a connected device, Dropbox Passwords will prompt you to enter your recovery words that you received during set up, in their original order. Learn more about recovery words below.
  • If you’re a Dropbox Basic user and you’ve already connected 3 devices, you’ll need to upgrade your plan to connect more devices. Each connected browser extension or mobile app counts toward your device limit.

How do I disconnect devices from Dropbox Passwords?

To disconnect a device from Dropbox Passwords, follow the instructions to sign out of a device remotely.

How do I turn on autofill?

You can turn on autofill in Dropbox Passwords to autofill your account usernames and passwords in websites and apps. To do so:

In the browser extension:

  1. Open the Dropbox Passwords browser extension.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click Setup.
  5. Check the box next to Automatically fill my usernames and passwords when I sign into websites.
    • Click the dropdown and select Always, Ask to save, or Never save to manage when Dropbox Passwords saves your usernames and passwords.

In the mobile app:

  1. Open the Dropbox Passwords mobile app.
  2. Tap the gear icon.
  3. Tap Turn on autofill.
  4. Tap Go to Settings (Android) or follow the instructions (iPhone/iPad).

How do I use auto-lock?

You can set the Dropbox Passwords browser extension or mobile app to auto-lock. In the mobile app, Dropbox Passwords uses your device’s current, default security feature to unlock your device. Depending on your device and your settings, that could be a PIN, a passcode, facial recognition, fingerprint ID, or other numeric or biometric security features.

To turn on auto-lock in the mobile app:

  1. Open the Dropbox Passwords mobile app.
  2. Tap the gear icon.
  3. Toggle on  Use auto-lock.

The app will auto-lock after 5 minutes of inactivity or any time the device is locked.

To turn on auto-lock in the browser extension:

  1. Open the Dropbox Passwords browser extension.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Privacy tab.
  5. Under Auto-lock, click Add Passphrase.
  6. Enter a passphrase.
  7. Click Save.
  8. Click OK to confirm that auto-lock is turned on.
    • To set the app to auto-lock after a specific amount of time, click the dropdown next to Lock after and choose 30 minutes, 1 hour, 2 hours, 12 hours, 24 hours, or Never. By default, the app auto-locks after 12 hours if you don't choose an option.
    • If you’re using Dropbox Passwords on Chrome or Microsoft Edge, you can also check the box to turn on Lock when my computer goes to sleep. It will always lock when your computer goes to sleep regardless of the auto-lock time you chose.

What are recovery words for?

When you set up Dropbox Passwords for the first time, you’ll be prompted to save a set of 12 recovery words.

To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect. If you don’t have access to any previously-connected device, Dropbox Passwords will ask for your recovery words, in their original order. If you don’t have them, you can’t sign in to any new devices and you’ll lose access to your Dropbox Passwords account.

How do I view and save my recovery words?

You can view and save your recovery words any time from a connected device.

To view and save your recovery words:

  1. Open the Dropbox Passwords browser extension.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Privacy tab.
  5. Click View and save my words.
  6. Click Save PDF to save your words or Close to close the window.

What happens to my Dropbox Passwords account if I change my Dropbox subscription?

If you downgrade your account to Dropbox Basic, you keep access to your Dropbox Passwords account; however, you won’t be able to add more usernames and passwords if you’ve already saved 50 or more, and you won’t be able to use Dropbox Passwords on additional devices if you’ve already connected 3 or more.

If you upgrade or downgrade your account between Dropbox Plus, Professional, and Family, you keep access to your Dropbox Passwords account and it stays exactly the same.

If you upgrade your account to a Dropbox team account that doesn’t have Dropbox Passwords turned on, you’ll still be able to export the account usernames and passwords you saved in your Dropbox Passwords account, but you’ll lose access to Dropbox Passwords features, including:

  • The ability to view, edit, add, or remove usernames and passwords
  • Syncing across your devices
  • Autofilling on websites and mobile apps
  • The ability to delete any information saved in your Dropbox Passwords account
    • Note: Exporting usernames and passwords does not delete them

If you change your account back to Dropbox Plus, Professional, or Family, you can reactivate your Dropbox Passwords account with a device you previously connected or your recovery words. Once you do, your account will become active again and all of the information you saved to your account will still be there.

How do I delete my Dropbox Passwords account?

To delete your Dropbox Passwords account, you have to delete your Dropbox account because the two accounts are linked. If you don’t want to delete both accounts, you can remove all of the account information you have saved to Dropbox Passwords (including usernames, passwords, website URLs, and notes) instead.

How do I reset my Dropbox Passwords account?

If you reset your Dropbox Passwords account, all of the account information you saved in Dropbox Passwords (including usernames, passwords, website URLs, and notes) will be permanently deleted from all devices. Your connected devices will disconnect, meaning that the app will still be installed, but you’d need to re-confirm the device to connect it and sign in again.

To reset your account in the browser extension:

  1. Open the Dropbox Passwords browser extension.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Account tab.
  5. Click Reset.
  6. Click Continue.
  7. If you’d like to export your accounts before resetting, click Export. Otherwise, click Skip.
  8. Enter your Dropbox Passwords passphrase.
  9. Click Continue.
  10. Click Reset.

To reset in the mobile app:

  1. Open the Dropbox Passwords mobile app.
  2. Tap the gear icon.
  3. Tap Reset Account.
  4. Tap Reset to confirm you’d like to remove all of your accounts.

To delete your Dropbox Passwords account instead, you have to delete your Dropbox account because the two accounts are linked by the same email and password.

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