If you can't access dropbox.com or Dropbox Paper, or the Dropbox desktop or mobile apps fail to load or sync with your Dropbox account, you may be trying to access Dropbox from a location with restricted access. This affects users on the following plans:
- Dropbox Plus
- Dropbox Family
- Dropbox Professional
- Dropbox Essentials
- Any of the Dropbox team plans (Standard, Business, Advanced, Business Plus, Enterprise, or Education)
Why is my access restricted?
In line with applicable trade sanctions and embargo requirements, Dropbox (like other similar organizations) doesn't support access to some of our services in certain countries or regions, such as Crimea, North Korea, and Syria.
If you’re on Dropbox Plus, Family, Professional, Essentials, Standard, Advanced, Business, Business Plus, Education, or Enterprise and you’re in one of these areas, you won't be able to access your Dropbox account. This restriction applies whether you reside in these areas or you're temporarily traveling to them.