The feature described in this article is available to admins on Dropbox Standard, Advanced, Business, Business Plus, and Enterprise.
Certain types of Dropbox admins can transfer a deleted team member’s files and folders to someone else on their team. This feature allows for a seamless transition of ownership and ensures that important files and folders are not lost or inaccessible after a member leaves the team.
You can only transfer a team member’s files and folders to another member after the first member is deleted. Learn how to delete a member from a Dropbox team account.
Notes:
Note: If you use account transfer some time after a member's account was deleted from the team, the remaining content in the folders can vary from the moment when you complete the transfer to the moment the member’s account is deleted.
You can only transfer a team member’s files and folders to another member after the first member is deleted. Learn how to delete a member from your team.
Note: You can only transfer files from a deleted member's account within your version history limit. After this limit is reached, there will be no way to recover or transfer any files that belonged to the delete member.
To transfer files from a deleted team member:
A recipient can only receive files from a single deleted user at a time. If you've deleted several team members and transferred their files to a single user within a short period, then the file transfer may fail temporarily. You should be notified via email if a transfer fails, at which point you can attempt the transfer again.
To prevent file transfer failures, it's best to request a single account transfer, wait a few minutes, and then request the next transfer for the next account, and so on until all of the files or accounts are transferred.
Alternatively, the admin or the previous file owner can share individual files or folders as needed.
The deleted member's files will appear in a new folder named “[Deleted User’s]” in the recipient's personal folder.
You'll also see three subfolders within [Deleted User’s] files:
No, you can’t transfer a team member’s files to multiple people at once.
If it doesn't make sense to transfer all of a former team member's files to a single person, the admin can transfer the content to their own account and then share the files with various different users who need access.
To view account transfer activity:
Admins also receive a confirmation email whenever an account transfer occurs.
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