Once you reach the required age in your location, you can create a new Dropbox account.
What happens if I don’t meet the age requirement?
If your entered date of birth doesn’t meet the age requirement for Dropbox:
- Your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this.
- During that time, you can download the contents of your account in 2 ways:
- After 48 hours, you’ll be logged out of all Dropbox apps. You won’t be able to log in again.
- Your account will be deleted in accordance with our retention policy.
What will happen if I’m a Family plan manager?
If you’re a Dropbox Family plan manager that doesn’t meet the age requirement:
- The plan will be disabled after 48 hours.
- Everyone of age on the account will be downgraded to a free Dropbox Basic account.
- After 48 hours, you’ll be logged out of all Dropbox apps. You won’t be able to log in again.
- Your account will be deleted in accordance with our retention policy.
What if I already paid for a subscription?
If you’ve paid for your subscription through Dropbox:
- The remainder of your subscription term will be refunded to your original form of payment.
If you purchased your subscription from the Apple App Store:
What if I entered the wrong date of birth?
If you entered your date of birth incorrectly:
- Contact Dropbox support within 30 days to have your account reactivated.
- Our support team will ask you to provide proof of your date of birth.
- After your information is verified, you’ll be notified through email when your account has been reactivated.