Downgrading from Dropbox Plus and Professional to Basic

If you’re currently subscribed to a Dropbox Plus or Dropbox Professional plan, this article will tell you how to downgrade your account to a free Dropbox Basic plan.

Note: Downgrading your Dropbox plan to Basic is not the same as deleting your Dropbox account.

If you’re currently on a trial of Dropbox Plus or Professional, learn how to cancel your trial instead.

Downgrade a Plus or Professional plan

If you’re subscribed to a Dropbox Business plan, learn how to downgrade a Business plan to Basic plan instead.

If you originally subscribed through iTunes or Google Play (with a phone or tablet)

Learn how to downgrade to a Basic plan if you signed up with a phone or tablet through iTunes (Apple) or Google Play (Android).

If you subscribed with a desktop computer or laptop (through dropbox.com)

  1. Sign in to dropbox.com.
  2. Click your profile picture or grey circle in the upper-right corner. 
  3. Click Settings.
  4. Click the Plan tab. 
  5. Click Cancel plan at the bottom of the page.
  6. Scroll down, and click I still want to downgrade.
  7. Select the reason why you want to cancel. 
  8. Click Continue.
  9. Scroll down, and click I still want to downgrade.

Check that your downgrade has been processed

If you downgrade through Dropbox, you’ll receive an email confirmation. The sender is no-reply@dropbox.com and the subject line of the email is Dropbox Plan will not renew

If you downgraded through iTunes or Google Play, you may receive an email from those companies. If you don’t, we recommend contacting their support teams.

To confirm your downgrade on dropbox.com, go to the Billing tab in your account settings, and click Change next to Billing period. You should see a notification titled Plan downgrade scheduled.

What to know about downgrading

When you cancel a Dropbox Plus or Professional plan, your plan change isn’t immediately reflected on your Dropbox account. You’ll be able to finish using any amount of time with Plus or Professional that you already paid for. At the end of your billing cycle, you’ll be downgraded to Basic and you won’t be charged again. 

When you downgrade to a Basic account, you won’t lose access to any of your files and folders stored in Dropbox. However, with Basic, you can only add up to 2 GB of files to your account. Also, you can only sync up to 2 GB of files to your computer. So, depending on how much Dropbox storage you were using before, some files might stop syncing and you may not be able to add more files to your Dropbox account. 

Solve issues with downgrading

What to know first

  • Deleting the Dropbox app from your computer or phone doesn’t cancel your Dropbox plan or delete your Dropbox account. 
  • Letting the credit card you were using to pay for Dropbox expire doesn’t cancel your Dropbox plan or necessarily stop you from getting charged. Your bank could have automatically transferred payments to your new card. We recommend contacting your bank.

Check your billing dates

You can view your past and future billing dates on the billing page of your account settings at dropbox.com/account/billing.

Find your Dropbox account email

If you have a Dropbox charge on your billing statement, but you don’t remember which email account you signed up with, you can look the charge up using this transaction ID tool.

Learn more about looking up Dropbox credit card charges.

Check your current Dropbox plan

If you’re not sure what type of account you have right now, sign in to Dropbox and go to https://www.dropbox.com/account/plan.

Refunds

In most cases, Dropbox plans are non-refundable. If you think there’s been an error in billing, please contact our support team and we’ll work with you to find a solution. 

Learn more about refunds or request a refund from iTunes or Google Play.

Contact support

Sign in to dropbox.com and go to dropbox.com/support to see the support options available to your plan. Phone support is only available to Dropbox Business users.

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