What happens if a credit card payment fails on my Dropbox Business account?

The information in this article is out-of-date. For updated information, see our latest article about what to do if your payment fails.

If a payment fails using the credit card on file on your Dropbox Business account, we will most likely be unable to renew your team subscription. Your account will be suspended, and your team members will be downgraded to Dropbox Basic accounts.

If you'd like to continue using Dropbox Business, you can re-purchase a subscription and set up a new team.

You can also renew your subscription by updating your billing information.

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