Canceling Dropbox Business—refunds and other info

The information in this article is out-of-date. For updated information, see our latest article about refunds from Dropbox

Dropbox Business subscriptions are non-refundable except where required by law.

What if I paid with a direct debit payment method?

Please contact your bank for a refund of transactions paid with a direct debit payment method. Note: Dropbox doesn't delete any of your files when your subscription is downgraded. If downgrading causes your account to go over quota, then syncing between connected devices stops. 

Do I get refunded for licenses?

Full and prorated refunds are not provided for licenses removed during a current Dropbox Business subscription.

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