How to use Dropbox Vault

Dropbox Vault is a feature that lets you create a location in Dropbox with an additional layer of security for your most sensitive files and share it with trusted contacts. This location, or “vault”, in your Dropbox account is guarded by a numeric password, or “PIN”, and can't be opened or accessed by third-party apps.

If you are a trusted contact, or have been invited to be one, visit this article about becoming a trusted contact.

Not using Dropbox Vault yet? See how Dropbox helps you safely store personal information online.

Create your vault

To create your vault:

1. Log in to dropbox.com.
2. Click your avatar (profile picture or initials) in the top-right corner.
3. Click Settings.
4. Click the General tab.
5. Under Features, next to Vault, click Set up. A setup window will open.
6. Click Next.
7. Type a PIN and click Set PIN.

Your vault is named “Vault”, and is listed alongside your files and folders on dropbox.com, the Dropbox mobile app, and the Dropbox folder on your computer. 

When you unlock your vault in the Dropbox folder in File Explorer (Windows) or Finder (Mac), files in your vault automatically download to your hard drive. When you lock your vault again, files in your vault are automatically removed from your hard drive and are only stored on dropbox.com.

Lock your vault with your PIN

Dropbox Vault keeps your files extra secure with a PIN. You set a PIN for your vault when you create your vault. When you open your vault, your PIN allows 10 attempts before you’re locked out. If you’re locked out, contact support to reset your pin. 

After you use your PIN to unlock your vault, your vault auto-locks again after 20 minutes on dropbox.com and after 3 minutes on mobile. While your vault is locked, the files in your vault won’t appear on your content suggestions, recents, updates, and notifications lists, or in the search bar suggestions.

To manually lock your vault, a PIN is needed to unlock it:

• On dropbox.com: Click the padlock icon in the top-left corner of your vault.
• On the Dropbox mobile app: Tap “…” (ellipsis) in your vault, and then tap Lock Vault.
• In File Explorer (Windows) or Finder (Mac): Right-click your vault and click Lock Vault.

Your vault’s security measures are in addition to the security measures Dropbox takes with all of your files and folders, including encryption in transit and at rest. To add security to your entire Dropbox account, we recommend enabling multi-factor authentication. 

Choose files for your vault

Some suggestions for sensitive files to add to your vault are:

• Identification files: Pictures of your passport, driver’s license, social security card, or birth certificate
• Medical files: Health records or your insurance card
• Legal files: Your will, your marriage certificate, or your lease
• Financial files: Tax forms

Share the files in your vault

You can give “can view” access to the files in your vault in the same way you would share regular files in Dropbox. Anyone you give “can view” access to can view and comment on your files without a PIN, but can’t edit them.

Change your PIN

To change your PIN:

1. Log in to dropbox.com.
2. Click Vault in your file list.
3. Enter your PIN.
4. Click the Settings tab.
5. Click Set PIN.
6. Enter your old PIN and the new PIN you’d like to use. 
7. Click Save.

Reset your PIN

To reset your PIN, open your vault from dropbox.com or the Dropbox folder in File Explorer (Windows) or Finder (Mac) and click Forgot your PIN? to use your Dropbox account password to reset it. 

Delete your vault

If you delete your vault, the files you stored in your vault are permanently deleted and can’t be restored. To delete your vault:

1. Log in to dropbox.com.
2. Click your avatar (profile picture or initials) in the top-right corner.
3. Click Settings.
4. Click the General tab.
5. Under Features, next to Vault, click the “…” (ellipsis).
6. Click Delete Vault.
7. Click Delete.
8. Enter your PIN and click Delete.

Downgrade, upgrade, or delete your Dropbox account

If you downgrade your Dropbox account to Basic or upgrade your Dropbox account to a team account, the next time you enter your PIN to open your vault, it will become a regular folder.

If you delete your Dropbox account, your vault is deleted.