My Dropbox Business account is “full” or “almost full.” Why, and what should I do?

If you see a message that your Dropbox Business account is “full” or “almost full,” it's because you’re at or near the space limit set by your team admin. Once an account is full, syncing stops and files can no longer be uploaded.

Team admins can set space limits for individual team members and for teams. To view the current limits and usage for yourself and your team, visit your account page.

Team admins can also set firmer limits for team members who exceed the limit. Dropbox then behaves differently for these members. Specifically:

  • Files will no longer sync, including changes made to files in their Dropbox account, or changes made to files in a shared folder they're a member of.
  • They can no longer upload files to their own Dropbox accounts. They can, however, upload files to a team folder or to a shared folder owned by someone else on the team.

What should I do if my account is “full” or “almost full”?

If you're receiving one of these warning messages, there are two things you can do:

  • Remove files to bring your account below the space limit.
  • Contact your admin to request more space.

Once you've removed files—or been granted more space—you should no longer see the warning messages.

How do I remove files from Dropbox?

There are several ways you can remove files from Dropbox:

How do I see the size of files, folders, or shared folders in Dropbox?

There are two ways you can view file and folder sizes in Dropbox:

  • On dropbox.com.
  • In the Dropbox folder in File Explorer (Windows) or Finder (Mac).
  • Note: You may need to right-click or control-click and select Properties (Windows) or Get Info (Mac) to view the file or folder size.

How do I see how much storage space I'm currently using?

Check the space remaining in your Dropbox account.

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