How to cancel a Dropbox subscription

This article discusses a feature that is available to Dropbox PlusDropbox Professional, and Dropbox Business customers.

To downgrade or cancel your Dropbox subscription, follow the instructions for the type of subscription you currently have. Click here to see your current plan

If you purchased a Dropbox subscription on your phone, learn how to cancel a subscription purchased on your phone or tablet.

Learn how to downgrade your Dropbox Business account.

Dropbox Plus or Professional accounts

To cancel your subscription, log in to your Dropbox account and then click Cancel your Plus or Professional subscription to be taken directly to your cancellation page. 

Or, cancel your subscription by following these steps:

  1. Log in to dropbox.com with the account you want to cancel.
  2. Click your profile picture or grey circle in the upper right corner. 
  3. Click Settings.
  4. Select the Plan tab. 
  5. At the bottom, click Cancel plan.
  6. Scroll down and click I still want to downgrade.
  7. Select a reason why you want to cancel. 
  8. Scroll down and click I still want to downgrade. You’ll receive an email confirmation that your subscription has been canceled. 
  9. Your account will downgrade to Dropbox Basic at the end of your billing cycle. 

Dropbox Business accounts

You must be the team admin of the account to cancel your Dropbox subscription. Find out who your team admin is

To cancel, log in with your team admin account and click Cancel your Business subscription to be taken directly to your cancellation page.

Or, cancel your subscription by following these steps:

  1. Log in to dropbox.com with your admin account.
  2. Click Admin console from the list on the left.
  3. Click Billing from the list on the left.
  4. Scroll down and click Cancel plan.
  5. Select why you’re canceling and click Continue with cancellation.
  6. Check all boxes to acknowledge the consequences of canceling. 
  7. Scroll down and click Complete cancellation

If your team was created before February 2018, your team will become a free team at the end of your billing cycle. 

If your team was created after February 2018, your team will be put into a locked state. You will not have access to your files until you upgrade or disband the team. 

If you have trouble cancelling your Business account, contact Dropbox support.

What happens when I cancel my Dropbox subscription?

Dropbox Plus or Professional accounts

  • Your account is downgraded to Dropbox Basic (free) at the end of your billing cycle
  • You’ll still have access to all of your files and folders
  • Dropbox keeps deleted versions of your files for 30 days, in case you change your mind
  • If you’re over your downgraded storage quota, Dropbox will stop syncing your files

Dropbox Business accounts

  • Your team will be disbanded, which will convert all accounts into Dropbox Basic (free) accounts
  • Team members will keep all individual files in their Dropbox Basic accounts
  • Only the team admin will have access to team files and shared folders
  • Dropbox keeps deleted versions of all files for 30 days, in case you change your mind
  • If you’re over your downgraded storage quota, Dropbox will stop syncing your files

How do I know my cancellation went through?

Go to your plan page. You should see a message that says “Your Dropbox [account type] will downgrade to Dropbox Basic on [last day of billing cycle].” 

Still having trouble? Contact Dropbox support.

Why can’t I cancel my account?

You may not see an option to cancel your Dropbox plan if one of the following scenarios applies to you:

You purchased Dropbox through the App Store or Google Play.

Learn how to cancel your Dropbox subscription from the Apple App Store or Google Play.

You’re logged into a Dropbox Basic (free) account or don’t have access to the account being charged.

You can use our credit card charge look up tool to find the account being charged. Then, log in with that email address and follow the above steps to cancel your subscription. 

You’re not the team admin of a Dropbox Business account.

If you’re not the team admin of a Business account, you won’t be able to cancel your subscription. Find out who your team admin is

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