Why is the Dropbox badge not showing?

The Dropbox badge shows you information about who is currently working in a shared Microsoft Office file with you.

What to do if the Dropbox badge isn’t showing

If you don't see the Dropbox badge, check the following:

• The file is saved in your Dropbox folder.
  
• The file is a Microsoft Office document, opened with Microsoft Office.
• Your computer is connected to the internet.
• If the file opened in Protected View (e.g., files downloaded from the Internet or other potentially unsafe locations), enable editing.
• The Dropbox icon is showing in your taskbar (Windows) or menu bar (Mac).
• You’re using your team account, not a linked personal account.
• Make sure you have the Dropbox badge turned on.

What to check on Windows

Make sure that:

• You're running Windows 10 or later.
• You're using Microsoft Word, Excel, or PowerPoint (versions 2007, 2010, 2013, 2016, 2019, or Microsoft 365). 

What to check on Mac

Make sure that:

• You're running macOS 11 or later.
• You're using Microsoft Word, Excel, or PowerPoint (version 2011 or 2016).
• You've enabled Accessibility for Dropbox in your Finder preferences.

Still don't see the Dropbox badge?

If you’ve tried all of the steps above and still don’t see the Dropbox badge, contact Dropbox support for help.