Reset an expired password on a device you're logged into
If you've lost access to the email address associated with your Dropbox account, you can update both your password and email address on a device you’re logged into. To do so:
- Try to log in to dropbox.com in a web browser with your expired password.
- If you can’t log in, click I can’t recover my account using this page.
- Click Yes.
- Click Send notifications. Notifications will be sent to all the devices you're logged into.
- When you see the notification on the device you're logged into, click Details.
- Click Continue (desktop) or Yes (mobile).
- Enter a new email address, if necessary.
- Click Submit. You’ll receive a password reset link at your email address.
- Click Reset password in the email message.
- Enter your new password and click Submit.
If you entered a new email address, your Dropbox account will be updated with that email after you reset your password.
What should I do if I can’t access my registered email and I don’t have a verification code?
You can use the account access recovery questionnaire if you can't reset your expired password or haven't received a verification code. This recovery process helps users who can't access their registered email. This updated method eliminates the need for verification codes or password resets. Learn more about the account access recovery questionnaire.
Keep your Dropbox account secure
In addition to resetting your password periodically, there are other steps you can take to keep your data safe:
- Create strong, unique passwords.
- Avoid reusing the same passwords across multiple services.
- Only log in to your account from secure devices, and always log out if accessing Dropbox on a non-personal device.
- Enable 2-factor authentication on your account.
For more tips on keeping your account secure, visit our Security page.
