The Sync Health dashboard lets you monitor syncing across your team’s devices. Use it to identify devices with sync issues, review device details, and export device information for troubleshooting.
How to view your team’s sync health on dropbox.com
To open the Sync Health dashboard:
- Log in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Sync Health.
- Review the Devices table.
The Devices table includes the following information:
- Member: The team member’s name and email address.
- Health: Whether the device is healthy, syncing, stale, paused, or experiencing errors.
- Device - OS: Details about the device and its operating system.
- Client: The version of the Dropbox desktop app installed on the device.
- Local size: The amount of storage used by files stored locally on the device.
- Online-only size: The total size of online-files files.
- Disk usage: The amount of disk space currently in use.
- Status changed: When the device’s sync status last changed.
- Last seen: When the device last reported information.
To request updated information for a device, click Refresh next to the member’s device details.
How to find devices with sync issues
To find devices that may need attention, open the Sync Health dashboard and use the search, sort, and filter options in the Devices table. You can:
- Filter by client type, platform, or last seen status.
- Search devices by sync status.
- Sort the table to review devices with sync issues.
How to export device sync health information
You can export device sync health information as a .CSV file to review devices and coordinate troubleshooting.
To export device information:
- Log in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Sync Health.
- Click Export in the upper-right corner.
