View your Dropbox support ticket history

You can view all of your tickets with Dropbox support in a single place. To view the full list of your support tickets:

1. Log in to dropbox.com.
2. Go to dropbox.com/support.
3. Under Your support tickets, click Your requests in the top right corner.

There are different support ticket statuses: 

• New: Tickets that are input into the system and not yet assigned to agents. 
• Open: The request has been assigned to an agent who is working to resolve it. You can reply to the support agent, see when a reply was received, and check when a ticket will close.
• On-hold: The support team is waiting for a third party before proceeding to work on the ticket.
• Pending: The agent working on the ticket is waiting for a response from you, the requestor.
• Solved: Your issue is resolved and there are no further follow-up questions. Tickets will be closed after either a resolution has been reached or there hasn’t been any correspondence from either side for 96 hours. Closed tickets can’t be re-opened, but you can create a follow up ticket if your issue is not resolved.

Reply to a support ticket

1. Log in to dropbox.com.
2. Go to dropbox.com/support.
3. Scroll to the section titled Your support tickets, and click Your requests in the top right corner.
4. Click the ticket you’d like to reply to.
5. Under Add a reply, type your response in the text box.
6. If desired, click Add or upload files here to add an attachment to your reply.
7. Click Reply.