View your Dropbox support ticket history

You can view all of your tickets with Dropbox support in a single place. To view the full list of your support tickets:

1. Log in to dropbox.com.
2. Go to dropbox.com/support.
3. Under Your ticket history, click View tickets.

There are 3 different support ticket statuses—open, closing, and closed.

• Open tickets are currently active. You can reply to the support agent, see when a reply was received, and check when a ticket will close.
• Closing tickets are within 24 hours of closing. You can still do the same things with closing tickets as you can with open tickets, they will just appear red as a warning that they are about to close.
• Closed tickets are tickets that have been closed after a resolution has been reached or there’s been no reply from either side for 96 hours. Closed tickets can’t be re-opened, but you can create a followup ticket if your issue is not resolved.

Reply to a support ticket

1. Log in to dropbox.com.
2. Go to dropbox.com/support.
3. Scroll to the section titled Your ticket history, and click View tickets.
4. Click the ticket you’d like to reply to.
5. Under Add a reply, type your response in the text box.
6. If desired, click Add or upload files here to add an attachment to your reply.
7. Click Reply.