This article answers some of the frequently asked questions about credit card charges from Dropbox.
Why am I being charged for Dropbox?
Dropbox Basic is our only free plan. You may have taken a 30-day free trial for Dropbox that has now ended, causing the account to automatically renew into a paid subscription.
Learn how to find out which plan you have, or check your Dropbox account directly.
How can I look up a Dropbox charge on my credit card statement?
If you don’t recognize a Dropbox charge on your credit card, you can look up the email address and payment date associated with it.
All Dropbox purchases made with a credit card will appear on your statement as DROPBOX*(transaction ID).
How to look up a credit card charge from Dropbox
- Find the transaction ID for the Dropbox charge on your credit card statement. You can do this by searching your statement for "Dropbox".
- Click to visit our credit card charge lookup tool.
- Note: If you paid with PayPal or another form of payment, you won't be able to use this tool but can contact Dropbox support for assistance.
- Enter the transaction ID.
- If you’re not signed into Dropbox, you may have to enter the last four digits of your credit card number and the expiration date.
- Click Submit. You’ll see the account email associated with the charge, as well as the transaction details.
Tool not working?
Log in to dropbox.com and contact Dropbox support from the same web browser. Make sure you have the transaction ID from your credit card statement.
My old credit card expired. Why did my new credit card get charged?
If you were paying for a Dropbox subscription with a credit card that expired (or declined the payment for some other reason), your bank may have automatically transferred your subscription payments to your new credit card. Therefore, even if the credit card you were using for Dropbox is no longer active, you can still be charged.
If you’d prefer to use a different payment method, you can update your billing information for your Dropbox account.
If you’d like to cancel your Dropbox subscription instead, follow the steps in this article.
Can I get a refund on a Dropbox subscription charge?
In most cases, payments for Dropbox subscriptions and team member licenses aren’t refundable. Learn how to get a refund on a Dropbox subscription.
