My computer is no longer supported. What should I do?

We regularly release new versions of the Dropbox app with additional features, better performance, and enhanced security. These versions are not always compatible with older operating systems. Periodically, we'll end support of the Dropbox app for these operating systems to keep our product offerings in line.

Visit our system requirments article to find which operating systems Dropbox supports for your device.

If you're using the Dropbox app on an operating system that's no longer supported by Dropbox, your files will remain safe in your Dropbox account. You can access them from another supported device, or on dropbox.com if you're using a supported browser.

What does this mean for me?

When an operating system is no longer supported, the Dropbox application will stop syncing file or folder changes. You'll also be signed out of the Dropbox desktop app on that computer.

To continue using the Dropbox desktop app on that computer after support has ended for your operating system, you'll need to update your operating system to a supported version.

To see which version of an operating system is running on your computer:

  1. Visit the Dropbox account page.
  2. Scroll to Devices.
  3. Under Most recent activity, hover over the "i" icon to see that device's operating system.

Are my files still safe?

Yes. If you're using the Dropbox app on an operating system that's no longer supported by Dropbox, your files will remain safe in your Dropbox account. You can access them from another supported device, or on dropbox.com if you're using a supported browser.

I got an email about this, but I'm not running one of the operating systems listed here

If you received an email about end of support but you're not running one of the operating systems mentioned in this article, the Dropbox application might be running in an unsupported configuration. Please review the list of supported operating systems and note that versions not explicitly listed there are not supported.

If you're on Windows, check that Dropbox isn't running in compatibility mode. To run the Dropbox desktop app, you'll need to disable compatibility mode.

If you're running an older version of an operating system, you may receive an email notification from Dropbox that it's no longer supported.

Previous changes in support for operating systems

We regularly release new versions of the Dropbox app with additional features, better performance, and enhanced security. These versions are not always compatible with older operating systems. Periodically, we'll end support of the Dropbox app for these operating systems to keep our product offerings in line.

Learn which operating systems are no longer supported, and what to do if your operating system is on this list.

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