My computer is no longer supported. What should I do?

We regularly release new versions of the Dropbox app with additional features, better performance, and enhanced security. These versions are not always compatible with older operating systems. Periodically, we'll end support of the Dropbox app for these operating systems to keep our product offerings in line.

This includes the following recent changes:

macOS

  • In May 2015, the Dropbox desktop app stopped supporting macOS versions OS X 10.4 and OS X 10.5
  • In January 2018, the Dropbox desktop app stopped supporting macOS versions OS X 10.6 and OS X 10.7
  • In February 2019, the Dropbox desktop app became unavailable for download or install on devices running macOS version OS X 10.9
  • In April 2019, the Dropbox desktop app will stop supporting macOS version OS X 10.9

Windows

  • In August, 2016 the Dropbox desktop app stopped supporting Windows version XP
  • In January, 2018 the Dropbox desktop app stopped supporting Windows version Vista

Linux

  • In October, 2018 the Dropbox desktop app stopped supporting Ubuntu 10.04 - 13.10 and Fedora 19 & 20

If you're using the Dropbox desktop app on a computer with one of these operating systems, and you choose not to update it, your files will remain safe in your Dropbox account. You can access them from another supported device, or on dropbox.com if you're using a supported browser.

What does this mean for me?

When an operating system is no longer supported, the Dropbox application will stop syncing file or folder changes. You'll also be signed out of the Dropbox desktop app on that computer.

To continue using the Dropbox desktop app on that computer after support has ended for your operating system, you'll need to update your operating system to a supported version.

To see which version of an operating system is running on your computer:

  1. Visit the Dropbox account page.
  2. Scroll to Devices.
  3. Under Most recent activity, hover over the "i" icon to see that device's operating system.

Dropbox Business admins

You can check to see if members of your team are running the Dropbox desktop app on one of these operating systems. To do so:

  1. Sign in to dropbox.com with your admin account.
  2. Visit the following link: https://www.dropbox.com/team/admin/settings/end_of_support

Are my files still safe?

Yes. If you're using the Dropbox desktop app on a computer with one of these operating systems, and you choose not to update it, your files will remain in your Dropbox account. You can access them from another supported device, or on dropbox.com if you're using a supported browser.

I got an email about this, but I'm not running one of the operating systems listed here

If you received an email about end of support but you're not running one of the operating systems mentioned in this article, the Dropbox application might be running in an unsupported configuration. Please review the list of supported operating systems and note that versions not explicitly listed there are not supported.

If you're on Windows, check that Dropbox isn't running in compatibility mode. To run the Dropbox desktop app, you'll need to disable compatibility mode.

If you're running an older version of an operating system, you may receive an email notification from Dropbox that it's no longer supported.

Previous changes in support for operating systems

We regularly release new versions of the Dropbox app with additional features, better performance, and enhanced security. These versions are not always compatible with older operating systems. Periodically, we'll end support of the Dropbox app for these operating systems to keep our product offerings in line.

Learn which operating systems are no longer supported, and what to do if your operating system is on this list.

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